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UAB „People Link“

1st and 2nd Line Technical Support Specialists

1900-3800 €/mon. Gross
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Net per month
Vilnius - UAB „People Link“

RESPONSIBILITIES & DUTIES

  • You will respond end-user software or hardware queries via ticket, email, phone or video
  • Identify the issue, resolve it or provide third line support when needed
  • Ensure that recurring technical issues are addressed and that any requirements regarding training or documentation are identified, implemented, and validated
  • Update the ticketing system, ensuring that all required actions have been input promptly and accurately
  • Continuously improve knowledge across the various software and hardware technologies supported by the team
  • Be willing to act and be ready at times with work outside general working hours is required to support our customers with unforeseen errors and incidents

REQUIREMENTS

  • Good knowledge of the operating system such as Windows 10 and iOS
  • Good knowledge around ServiceNow or other service management systems
  • Good understanding of Microsoft Office Suite / O365
  • General competence about IT and its components (eg: Servers, Networks, Cloud, Security)
  • General competence network administration and troubleshooting TCP/IP and WAN/LAN/Wi-Fi
  • Competence in Microsoft Active Directory and computer administration
  • Experience of working in Agile teams and the ITIL framework
  • Fluency in the English language

COMPANY OFFERS

  • Opportunity to work in one of the „Big Four“ companies
  • Professional development and career opportunities
  • Benefits package and the annual remuneration review
  • The salary that ranges from 1900 to 3800 EUR gross, depending on your experience and competences

Salary

1900-3800 €/mon. gross
UAB „People Link“

UAB „People Link“

TGW Logistics group - logistikos automatizavimo sistemų vystymo lyderė. Įmonė kuria bei diegia automatizuotų
paskirstymo centrų sistemas – nuo mechatronikos iki robotikos, valdymo sistemų bei programinės įrangos. TGW remiasi
tvirta partneryste su klientais visuose bendradarbiavimo etapuose – nuo planavimo, įgyvendinimo iki tolimesnės
ilgalaikės sistemų priežiūros.
Kviečiame susipažinti:
Stiprindama savo inžinierių komandą, TGW Limited kviečia prisijungti Automatikos inžinierių - programuotoją