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UAB „Intrum Global Business Services“

1st Line Support Specialist

1100-1700 €/mon. Gross
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Net per month
Vilnius - UAB „Intrum Global Business Services“
Intrum Global Business Services (Intrum GBS) is a Shared Service Center of Intrum. Currently we have over 500 highly dedicated and experienced employees, who support Group functions and local country units across Europe.

Operations Center team within Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. We are expanding the team and looking for motivated, career and business oriented 1st line support specialist to join our team and to begin an exciting and challenging career in international environment.

What you will be doing:

  • Provide internal first line operational systems support;
  • Resolve issues utilizing available knowledge reference documentation;
  • Ensure complete and timely handover of incidents to other support teams;
  • Create, keep and update work instructions; Identify and monitor system errors;
  • Identify and assess business and IT risks;
  • Communicate with stakeholders and take responsibility on the deliverables;
  • Create service improvements.

What you bring:

  • Experience in IT processes, ideally in IT Service Desk;
  • Proficiency in English. Knowledge of Swedish or Norwegian languages is an advantage;
  • Strong interpersonal skills;
  • Ability to work under limited supervision or individually
  • Contribution to a continuous improvement culture.

What we offer you:

  • Salary range 1100-1700 Eur gross/month
  • Growth and development opportunities
  • Rewards and recognition for individual contribution
  • Career perspectives in a fast growing organization

More information about benefits of working with us you can find here:

Salary

1100-1700 €/mon. gross
UAB „Intrum Global Business Services“

UAB „Intrum Global Business Services“

Intrum Global Business Services (Intrum GBS) is a Center of Operational Excellence of Intrum Group. Currently, we have more than 400 dedicated and experienced employees who support Intrum Group functions and local country business units across Europe. Intrum GBS provides a wide range of services, which include operations, investment, business analysis, accounts receivable management, and others.

Intrum is Europe’s undisputed market leading credit management company with wide-ranging expertise in debt collection services. It helps companies to get paid and support people with their late payments and has circa 10,000 dedicated professionals who serve around 80,000 companies across 20 markets in Europe. Intrum is headquartered in Stockholm, Sweden and is publicly listed on the Nasdaq Stockholm exchange.

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information about UAB „Intrum Global Business Services“
2496 €
Avg. salary gross
(64% higher than LT average)
333
Number of employees
20-30 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1750 €
25% earn 1750-2155 €
25% earn 2155-2887 €
25% earn more than 2887 €