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Shift4 Payments Lithuania UAB

Advanced Support Representative

1100-1250 €/mon. Gross
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Net per month
„Unicorns Lithuania“ association member
Vilnius - Shift4 Payments Lithuania UAB

Job description

What is our mission?

Shift4’s mission is to empower our partners and customer with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

What is Advanced Support?

Shift4’s Advanced Support Department is responsible for supporting, training, and implementation of products and services to our broad customer base. Shift4’s flagship product is Lighthouse Transaction Manager (LTM) utilizes an ASP operating environment. Our gateway solution utilizes full integration of POS/PMS systems and multiple industry-leading processors. This would include Lighthouse Transaction Manager, Universal Transaction Gateway (UTG), Skytab along any other Shift4 products. Feel free to check our website for other Shift4 services and products. We do work with multiple massive companies in the United States, such as UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and much more.

What will you do?

  • Answering all inbound calls, emails to the Advanced Support department according to your skill level;
  • Identifying issues defined by customers;
  • Logging case history and follow up on open cases for quality assurance and account retention;
  • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
  • Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements

  • Proficient written and spoken English is a must;
  • Troubleshooting of PC-related issues;
  • Ability to pick up new concepts easily with a passion to learn and self-motivation;
  • Ability to multi-task effectively;
  • Assertive and able to resolve customer issues with tact and diplomacy;
  • Excellent communication skills required;
  • Ability to work in a stable early shift and/or weekends.

We offer

  • Growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Opportunity to move to a higher tier position based on your performance;
  • Two different shifts – early morning and evening;
  • 4 day work week for early morning shift;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Comfortable and modern office;
  • Snacks and meals during your shift;
  • Possibility to work from home until quarantine ends;
  • Additional vacation days;
  • Health insurance.

Salary

1100-1250 €/mon. gross
Shift4 Payments Lithuania UAB
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Shift4 Payments Lithuania UAB

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .
information about Shift4 Payments Lithuania UAB
3426 €
Avg. salary gross
(2X higher than LT average)
582
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2020 €
25% earn 2020-2622 €
25% earn 2622-4141 €
25% earn more than 4141 €