UAB „TransUnion Baltics“

Assistant - Consumer Services

800-1200 eur/mon. Gross
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Net per month
Kaunas - UAB „TransUnion Baltics“

Key Responsibilities:

You will provide exceptional customer service and fraud prevention advice to consumers in the UK:

  • Handling credit report enquiries from consumers via telephone or email ensuring that all TU processes and institutional guidelines are followed
  • Assisting callers with fraud prevention measures and providing advice
  • Logging disputes against credit data and assisting with queries about updates and final outcomes
  • Assisting with online credit report services

Key Tasks:

  • Resolve customer inquiries fairly and effectively
  • Handle incoming consumer calls or correspondence while maintaining a high level of customer service at all times
  • Work collaboratively with the team to identify trends and undertake root cause analysis, leading to process improvement
  • Processes requests and queries via internal systems ensuring accuracy of recording
  • Identifies and escalates departmental risks
  • Liaises with other departments, where required, to ensure that the issues are resolved within required timeframes
  • Identify the problem and all relevant issues in straightforward situations, assess each using standard procedures and make sound decisions

What do we expect from you

  • Excellent verbal and written communication skills and good listening skills
  • Perfect English (C1)
  • Experience of working in a call centre or other customer service environment
  • At least basic computer skills
  • A good understanding of the banking or credit referencing industry (optional)
  • Experience working with sensitive data (optional)
  • Ability to adapt to change in accordance with the business needs of the company
  • Flexibility to shift schedule

What you'll get in return

  • Mature and highly motivated team
  • Well defined career growth path using a matrix of skills needed to move on to the next level
  • Friendly, informal environment
  • People willing to help each other out beyond direct responsibilities
  • People-first mentality
  • Inner Source communities of practice
  • Opportunity to work with state-of-the-art technology and solutions
  • Huge focus on delivery quality
  • Health insurance package and performance-based bonuses
  • Dedicated training budget for professional improvement events and certifications
  • Pluralsight and Linux Academy membership, regular Code Dojos, LinkedIn learning zone access
  • Modern 2500 square meter office in Zalgiris arena with free parking
  • Opportunity to participate in Zalgiris LKL and Euroleague basketball games in TU VIP Box
  • Opportunity to participate in TransUnion Share purchase plan
  • Flexible working and work-life balance
  • And other common market benefits

Salary

800-1200 eur/mon. gross
Salary proposal depends on your qualifications, competencies, seniority level.

UAB „TransUnion Baltics“

Join over 230 professionals’ team in TransUnion Lithuania in Kaunas and be part of the global TransUnion company – one of the “The Big Three” largest credit-reporting agencies.

TransUnion is US based credit reporting agency that provides data/insights and information to help consumers and businesses make informed decisions. It operates in more than 30 countries and has more than 7000 employees. The company provides customer credit reporting, portfolio management, marketing and audience segmentation, healthcare revenue cycle management, customer acquisition, investigations and collections, fraud detection and prevention, identity verification and authentication, customer analytics and consulting, data breach, and customer engagement solutions.

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information about UAB „TransUnion Baltics“
3530 €
Avg. salary gross
(2X higher than LT average)
243
Number of employees
5-10 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1665 €
25% earn 1665-2810 €
25% earn 2810-4200 €
25% earn more than 4200 €

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