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Atlassian Jira & Confluence Support Engineer

Vilnius - Telia

Mes esame

My name is Agnė Sokienė, and I am proudly heading newly established Enterprise Enablement team within Telia IT. The Enterprise Enablement team is focusing on HR & IT Services consolidation across the countries while keeping evolving and maintaining quality across our installed base. Strong engagement with our business stakeholders and partners will be key to secure best in class performances. As we continue forward, we are now going to recruit a Atlassian Jira & Confluence Support Engineer to provide excellent customer services for our internal users.

Your responsibilities:

  • Troubleshooting and resolving IT issues in a timely manner
  • Communicating with end users to diagnose problems and fixing technical issues
  • Prioritizing your workload to ensure the most critical issues are resolved first
  • Documenting common support procedures that coworkers can follow
  • Providing support & guidance for users

Your experience:

  • (Advantage) Experience with Jira, Confluence or any of the Atlassian suite of products configuration
  • (Advantage) ITIL and Agile knowledge
  • Previous experience in a technical application support role
  • Strong analytical and problem-solving skills
  • Good communication skills, both written and verbal
  • Excellent interpersonal skills
  • Degree in Computer Science or Information Technology

What We Offer

This challenge will provide you with excellent opportunities for personal development through insights in virtually all parts of the corporate business from the application perspective.

We offer a monthly base salary from 2585 Eur (gross) to 3878 Eur (gross) plus annual bonus which varies depending on your performance and Telia's results. Besides for each employee Telia has additional employee benefit package which includes:

· Health insurance and pension plans;

· Various Telia and partners discounts and offers;

· Additional vacation days;

· Flexibility that enables work-life balance;

· Chance to grow both personally and professionally with our internal programs;

· Open, relaxed and fun working environment;

· +20 000 awesome colleagues across Nordic & Baltics.

More information

If you are interested, please submit your application. If you have questions regarding the role, please contact Agnė Sokienė at .


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
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