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Revel Systems
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Billing Agent

Vilnius - Revel Systems

Job description

Revel Systems is an award-winning iPad Point of Sale solution for single and multi-location brick-and-mortar retail, food businesses and more with recognizable clients like Shell, Cinnabon, and In-N-Out to name a few. Our Vilnius team is currently looking for Billing Agent.

Position Summary

The Billing Specialist is responsible to ensure all customers phone call, open invoices, address,
payment or any billing related issues are answered in a timely fashion. Fostering effective working
relationships with external customer and well as internal partner partners including Sales and
Operations, is the key for this role.

Responsibilities:
  • Answer incoming calls and tickets related to billing/payments
  • Work the ticket queue when call volume is low by answering customer inquiries
  • Update payment info and customer info per client request
  • Take payment CC, ACH, GoCardless payment
  • Monitor customer account details for non-payment
  • Work closely with functional management, Sales, and Operations to identify and resolve
billing issues
  • Maintain client billing profiles
  • Process cancellation in SFDC, NetSuite, and backend
  • Reactivate clients when bill is paid up to date (whether by phone or via ticket)
  • Retroactively bill missed invoices
  • Fix billing errors/contract line in NetSuite
  • Provide document requests by clients and internal departments (open invoices, credit
memos, contracts, refund receipts, etc.)

Competencies:
  • Motivated individual that works well independently and in a team setting
  • Proficient written/spoken English is a must
  • Ability to work late night shifts
  • Ability to complete work on schedule
  • Customer service skills
  • Attention to detail
  • Analytical skills
  • Ability to multitask
  • Strong communication skills
  • 1 + years of related billing or accounts receivable experience
  • Beginner-intermediate accounting skills preferred
  • Intermediate Excel skills
  • Experience with NetSuite, Zendesk, and/or Salesforce is preferred
  • Experience managing high volume of data, customers, transactions is a plus


We offer:
  • Employee benefits: health insurance, referral bonus
  • Office Happy Hours and company’s outings
  • Fully stocked kitchen with snacks and beverage options
  • Apple equipment

Revel was founded with the mission of making the lives of business owners easier and more efficient, while spurring entrepreneurship across the world. Revel works to keep business owners and operators ahead of the game by transforming the Point of Sale market with a quick, intuitive, and highly secure iPad-based Point of Sale solution. Our iPad POS is a hybrid, cloud-based Point-of-Sale system that easily integrates with third party technologies across restaurants, food trucks, grocery stores, retail shops and other forms of business. On the front end, Revel runs on the iPad, while the backend is hosted in the cloud and accessible through an intuitive management console.

Working at Revel, you will find a community of relentlessly entrepreneurial, results driven, and team oriented individuals who strive to deliver the #1 iPad POS to their customers. We invite you to come and join the REVELution that has grown from 60 to 500+ team members, across four continents, over the last three years. Here, you will not only discover a great place to work, but a place that you can call home and one that encourages and supports both your career growth and personal success.



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Revel Systems

Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry.

Revel Systems has built and is continuing to build a committed, passionate team. We understand that we are making a wave in the POS industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future.
Information about Revel Systems
2257 €
Avg. salary gross
(2.5X higher than LT average)
166
Number of employees
3-5 mln. €
Revenue 2016 y.
Distribution of employees by salary (before taxes):
25% earn up to 1515 €
25% earn 1515-1857 €
25% earn 1857-2412 €
25% earn more than 2412 €
Company manager: Irma Kardašiūtė

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