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Revel Systems
More about company »

Billing Agent

Vilnius - Revel Systems

Job description

Position Summary

The Billing Agent is responsible to ensure all customers phone call, open invoices, address,
payment or any billing related issues are answered in a timely fashion. Fostering effective working
relationships with external customer and well as internal partner partners including Sales and
Operations, is the key for this role.

  • Answer incoming calls and tickets related to billing/payments
  • Work the ticket queue when call volume is low by answering customer inquiries
  • Update payment info and customer info per client request
  • Take payment CC, ACH, GoCardless payment
  • Monitor customer account details for non-payment
  • Work closely with functional management, Sales, and Operations to identify and resolve
billing issues
  • Maintain client billing profiles
  • Process cancellation in SFDC, NetSuite, and backend
  • Reactivate clients when bill is paid up to date (whether by phone or via ticket)
  • Retroactively bill missed invoices
  • Fix billing errors/contract line in NetSuite
  • Provide document requests by clients and internal departments (open invoices, credit
memos, contracts, refund receipts, etc.)

  • Motivated individual that works well independently and in a team setting
  • Ability to work late night shifts (Monday to Friday from 6.30pm)
  • Ability to complete work on schedule
  • Customer service skills
  • Attention to detail
  • Analytical skills
  • Ability to multitask
  • Strong communication skills
  • Fluent written/spoken English is a must
  • 1 + years of related billing or accounts receivable experience
  • Beginner-intermediate accounting skills preferred
  • Intermediate Excel skills
  • Experience with NetSuite, Zendesk, and/or Salesforce is preferred
  • Experience managing high volume of data, customers, transactions is a plus

We offer:
  • Employee benefits: health insurance, referral bonus
  • Brand new, cozy office in the heart of Vilnius
  • Leisure activities such as Xbox, Table Tennis, Table soccer, etc.
  • Office Happy Hours and company’s outings
  • Fully stocked kitchen with snacks and beverage options
  • Apple equipment

Revel Systems powers the ambitions of restaurants and retailers with a robust cloudbased point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Revel Systems

Revel Systems

Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry.

Revel Systems has built and is continuing to build a committed, passionate team. We understand that we are making a wave in the POS industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future.
Information about Revel Systems
2478 €
Avg. salary gross
(92% higher than LT average)
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1717 €
25% earn 1717-2024 €
25% earn 2024-2787 €
25% earn more than 2787 €
Company manager: Irma Kardašiūtė

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