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Business Process Improvement, Senior Professional

Vilnius - Telia

Mes esame

We are looking for a Business Process Improvement Senior Professional to our Business Process Department.

I am Gintarė Grigaitė and I am leading Business Process Department that improve tools and conditions for Telia employees to deliver best experience for our customers. Coming with different backgrounds we are a great team seeking for a common goal. I am super proud of each team member as we challenge our skills to fulfill individual dreams and bring expected business value while it is still relevant.

Your next challenge?

Right now, we offer you an opportunity to try-out your experience by standardizing and improving our customer facing processes. You would have a super exciting chance to enable simple and joyful customer journey.

We work in the heart of business unit together with product, commerce development as well as jointly with business operation support and IT system development teams. Your purpose will be to:
  • provide standardized process frameworks
  • manage Customer Engagement area automation and development projects
  • implement changes to business operations

Who are you?

You have passion for creating a better automated reality. When you present you vision and how to make it happen – people trust you and desire to participate. Moreover, you dare to bring inconvenient topics to management and enjoy when this performance creates positive results for customers, employees and projects.

In case you have worked as Business Process Manager, Business Analyst, Quality Coordinator, Customer Experience Manager or Change Project Manager, we will talk the same language. Customer serving experience and knowledge of customer service toolbox would help you to succeed with your tasks.

Your personality:
  • Analytic visionary (see the whole)
  • Business minded (thinking as customer)
  • Collaborative simplifier (understanding, what is doable and valuable)
  • Easy-going (easy to work with different level stakeholders)
  • Efficiency driven (avoid waste)

Your experience:
  • Business Process Modeling (BPMN)
  • Business requirement elicitation and management
  • Improvement portfolio building, prioritization and management
  • Change implementation to operations

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

Working in this position you will receive a base salary starting at 1Eur (gross) plus annual bonuses which are depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:
  • Health insurance and pension plan;
  • Various Telia and partners discounts and offers;
  • Additional vacation days;
  • Flexibility that enables work-life balance
  • Chance to grow both personally and professionally with our internal programs;
  • Open, relaxed and fun working environment
  • +19 000 awesome colleagues across Nordic & Baltics


If you fancy joining my team, apply for the job! Do you need to know more, connect with me on LinkedIn. Selection is ongoing, so do not hesitate to get in touch.

Selection is ongoing, so do not hesitate to get in touch. Last application date is September 13th.

Welcome to Telia – Home to your next big opportunity


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.

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