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Change Manager in Service Quality Assurance

Vilnius - Telia
I vieta IT ir telekomunikacijų kategorijoje

Mes esame

I am Miika Viinikainen and I am leading the Change Management Office Team 2 in Service Quality Assurance, Telia Common Product and Services. With over 500 team mates in IT, network, analytics, software development, procurement, HR and finance operations, we are the Telia Company‘s competency hub working with cutting-edge technology to ensure group digitalization agenda across Nordics and Baltics.

We are a great bunch of people, and I am super proud of every member of our team. Right now, we are looking for a Change Manager to join our Change Management Team in Vilnius.

Your next challenge?
We are now offering an opportunity to be a part of a multinational service assurance team. You will gain a particularly broad and interesting insight into operations of a large international telecom operator. Our values dare, care, and simplify are guiding us how to act and behave in our daily work.

As a Change Manager, you will be:

  • Combining your technical knowledge and superior customer service skills
  • Securing the quality of planned change request
  • Analyzing the impact, coordinating, scheduling, informing, and authorizing planned change according to change management process guidelines
  • Closely cooperating with specialists working in different technology domains

Who are you?
Do you an have analytical mindset? Do you have superior communication skills? Are you ready to ensure quality in CM process and provide world class customer service? Are you ready to investigate complex issues independently? If you answered ‘yes’ to any of the above, you may be the one we are looking for.

As a Change Manager, you will communicate fluently in Lithuanian and English. Swedish skills are great advantage. You might be close to graduate or just graduated. Bachelor of Business Administration, Bachelor’s or Master’s studies or similar work experience in Information Technology gives you a great base to the exiting journey! Most important is that you are curious and want to learn!

Your personality

  • Positive team player
  • Independent and curious learner
  • Customer focused

Your Work Experience might be related to

  • Customer service
  • IT Services
  • IP Networks
  • Data Analytics or Automation
  • Service Assurance Processes, ITIL

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary 1650 - 2450 Eur (gross) plus annual bonuses depending on your competencies, your and Telia results. Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

  • Health insurance and pension plan
  • Various Telia and partners discounts and offers
  • Additional vacation days
  • Flexibility that enables work-life balance
  • Chance to grow both personally and professionally with our internal programs
  • Open, relaxed and fun working environment
  • 20 000 awesome colleagues across Nordic & Baltics


If you fancy joining my team – I am waiting for your application letter and CV! If you need more information about this role – do not hesitate to contact:

  • Miika Viinikainen +358 40 734 4065,
  • Katri Pasanen + 358 40 523 9674,

The permanent position will be filled as suitable candidate is found. Send your personalized job application via our recruitment system no later than 18.7.2021.

Welcome to Telia – Home to your next big opportunity!
I vieta IT ir telekomunikacijų kategorijoje


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.

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