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SEB Global Services
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Client Services Manager for Cash Management Client Services, J. Balčikonio g. 3, Vilnius

Vilnius - SEB Global Services
Would you like to steer your career to an international banking environment, provide support for large companies by connecting them to the financial services offered by SEB and help SEB clients succeed through good and challenging times? Join us as a Cash Management Client Services Manager at SEB Global Services in Vilnius.

About us

Our team runs daily after-sales relationship with the client. This includes continuous information sharing, trainings and actively meeting service expectations. Continuous improvement of the client service level, based on customer feedback, is also an important part of our role.

Cash Management Client Services team is perceived as an easily-accessible, customer-oriented partner. Cash Management Client Services team is responsible for close co-operation with the client, implementing and supporting corporate products and services in order to develop our own and our client’s business.

The role

As a Cash Management Client Services Manager, you will take the role of a navigator, problem-solver and advisor when interacting with our clients on a daily basis regarding after-sales topics.

Here is what you will do:
  • communicate effectively with clients and colleagues across SEB on a daily basis;
  • run implementations of certified products & channels for existing and new clients;
  • coordinate legal discussions regarding product agreements;
  • build high-level knowledge and good relations with clients by knowing their overall business processes, business agreements and how the products are being used;
  • initiate trainings for customers to understand and use our products and services in an efficient way;
  • contribute to our learning culture by sharing your knowledge with colleagues.

The requirements

Your personality is highly valued. You are positive, proactive, attentive to details, self-leading and willing to learn. As you will work in a team, we expect you to be a good team player and share a “yes, we can!” attitude.

To succeed in this role, you need to be a:
  • Navigator – you are able to build customer confidence by being a spokesperson internally and externally, by being perceptive, flexible, interested and well-informed;
  • Problem-solver – you listen to the client’s needs and deliver a customer-oriented solution;
  • Advisor – you add value by offering operational advice and customer-oriented knowledge to develop clients’ business.

How to stand out
  • You have general knowledge of industry standards related to all Cash Management products and services
  • You have perfect communication skills in English, both written and oral
  • You have proven ability to deliver creative and flexible customer solutions

Working at SEB

You will work in an industry undergoing major changes. Working with us will give you the possibility to grow your talent through everyday learning, extensive training and other development opportunities. We see the value of a flexible working life, wellness benefits and a healthy lifestyle for our employees. Also, since the start of our company, we have taken an active role in our society’s social development and all our employees have the opportunity to contribute to various social projects.

Learn more about SEB Global Services here.

Welcome with your application

Feel free to send in your CV and application today, but no later than 2019-07-18, using the following link, by clicking the "Apply now" button on the top right of the page.
SEB Global Services

SEB Global Services

Feeling comfortable with English as a working language? SEB Global Services offers international experience for people of various professional levels, from students and fresh graduates to skilled experts. We’re constantly on the lookout for driven people coming from different professional backgrounds to join teams in various fields, such as finance, customer support, bank operations, HR, IT and more. Our special focus areas are innovative work environment, active internal culture, diverse career paths and work-life balance. Join our Lithuanian team of more than 950 and become a part of our highly professional and friendly community.

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