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ePayments Systems Limited
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Client Support Specialist (Night shift)

Vilnius - ePayments Systems Limited

Job description

ePayments was founded with one clear mission - to provide payments relief for SMEs, Affiliates and Freelancers. With a focus on cross border payments we have built an ecosystem of customers and partners that underpin what we think is a true alternative to traditional banking.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to solve our client's issues and make them happy.

Main responsibilities:
  • Enhancing the customer service experience by promptly answering customer support messages via web, phone or social media
  • Resolving issues with products or services: determining the cause of the issue, selecting and explaining the best solution to resolve the issue, ensuring correction or adjustment is carried out quickly, and following up to ensure issues are resolved
  • Collecting and analysing customers’ needs to prepare product or service reports to ensure overall customer satisfaction
  • Updating account information to maintain customer records

Requirements

  • Ability to remain professional and calm in difficult situations
  • Empathy and professionalism towards others
  • Upwards of 1 year work experience in support teams is preferred
  • Competent PC user
  • Help and customer-orientated
  • Ability to be self-motivated and work well within a team
  • Fluent in English (both oral and written). Russian is preferred, but not required. Spanish and/or Portuguese skills would be a plus

We offer

  • Competitive salary
  • Performance-based quarterly bonuses
  • Full training and ongoing learning
  • Additional health insurance
  • Unique experience being part of an exciting and growing international company
  • Cozy working environment in Technopolis Alfa Vilnius
  • Parking space for your car
  • Shift schedule with 20:00-5:00/22:00-7:00 working hours (40 hours per week)

ePayments Systems Limited

ePayments is an international payment provider that takes the hassle out of sending and receiving money across international borders. We make it simple to pay your employees and suppliers and accept payments directly from your marketplaces and clients – whichever country they are based in.

Our state-of-the-art payment system has been developed with the modern business in mind. By simplifying the payments process we make it easy and secure for local businesses and freelancers to operate in international markets.

Since 2011 ePayments has grown to around 200 employees and provide payment services for over half a million freelance clients and 1,000 companies.