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Revel Systems
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Client Support Specialist (Technical)

Vilnius - Revel Systems

Job description

Revel Systems is an award-winning iPad Point of Sale solution for single and multi-location brick-and-mortar retail, food businesses and more with recognizable clients like Shell, Cinnabon, and In-N-Out to name a few. Our company headquarters are located in the heart of San Francisco and we have a brand new office in Konstirucijos av. in Vilnius. We also have offices in Canada, EMEA and APAC regions, and in last year we opened offices in Dallas and the UK, with aggressive plans to expand in the future.

Summary

As a Client Support Specialist you will be the primary liaison between our global customers and our 24/7 technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.

Essential Duties and Responsibilities:
  • Handle a high volume of client support requests via phone, email and web
  • Understand our customer needs, expectations and assist them to achieve resolution
  • Review support cases for technical and troubleshooting accuracy

 Requirements:
  • College degree in Computer Science/IT related field or an equivalent combination of education and work experience
  • Proficient written/spoken English is a must, fluent French or Polish is a strong plus
  • Ability to work late night shifts
  • Help Desk experience, level 1 troubleshooting experience in a support center highly preferred

We offer:
  • Employee benefits: health insurance, referral bonus
  • Office Happy Hours and company’s outings
  • Catered lunch and fully stocked kitchen with snacks and beverage options
  • Apple equipment

 

Revel was founded with the mission of making the lives of business owners easier and more efficient, while spurring entrepreneurship across the world. Revel works to keep business owners and operators ahead of the game by transforming the Point of Sale market with a quick, intuitive, and highly secure iPad-based Point of Sale solution. Our iPad POS is a hybrid, cloud-based Point-of-Sale system that easily integrates with third party technologies across restaurants, food trucks, grocery stores, retail shops and other forms of business. On the front end, Revel runs on the iPad, while the backend is hosted in the cloud and accessible through an intuitive management console.

Working at Revel, you will find a community of relentlessly entrepreneurial, results driven, and team oriented individuals who strive to deliver the #1 iPad POS to their customers.  We invite you to come and join the REVELution that has grown from 60 to 750+ team members, across four continents, over the last three years. Here, you will not only discover a great place to work, but a place that you can call home and one that encourages and supports both your career growth and personal success.

 

#LI-MA1

Revel Systems

Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry.

Revel Systems has built and is continuing to build a committed, passionate team. We understand that we are making a wave in the POS industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future.
Company's average salary is 1781€
2X higher than LT average
SoDra's October data (salary before taxes)

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