UAB „TransUnion Baltics“

Consumer Service Analyst - Fraud (Dutch speaker)

1900-2300 €/mon. Gross
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Net per month
Online interview
Work from home, Kaunas - UAB „TransUnion Baltics“

What We'll Bring:

Do you enjoy being surrounded and collaborating with like-minded and talented people who have a passion to innovate? TransUnion provides innovative solutions that help ordinary people and businesses create economic opportunity and personal empowerment for hundreds of millions of people in more than 30 countries. So if you want to join a growing, inspiring and forward thinking business, come, join your new team here at TransUnion Lithuania!

CyberScout is seeking a Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.

What you'll bring:

  • Bachelor's Degree or equivalent work experience
  • 2-3 years working in a client facing position similar to customer service
  • Ability to manage multiple tasks moving at varying pace
  • Proficient with MS Office suite; Tech savvy
  • Proficient with reporting systems e.g. claims/ client management systems an advantage
  • Strong written and verbal communication skills
  • Excellent interpersonal skills - good listener
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
  • Results driven and customer focused
  • Team player; collaborative work style is vital as is in keeping with companywide ethos.
  • Self-motivated; able to work with little supervision
  • Fluent in English and Dutch

Impact You'll Make:

In Customer Service area:

  • Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
  • Examine and analyze information to determine the severity of the fraud, breach and/or identity theft
  • Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
  • Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
  • Act as point of contact for customer, client and internal experts
  • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
  • Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
  • Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
  • Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

Administrative tasks:

  • Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
  • Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
  • Prepares written proposals for breach services that fit the situation
  • Participates in project plan schedule development, monitoring and reporting
  • Directs document and data transfers between company and clients
  • Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
  • Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel
  • Records and details relevant case notes into database.
  • Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
  • Accountable for the overall breach/fraud incident process efficiency and effectiveness
  • If applicable, language translation for correspondence, reports, training documents, other internal documents as necessary
  • If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts

What You'll Get:

  • Flexible work: hybrid, remote or on-site, which ever is more suitable to you
  • Additional Global Well-ness days off, volunteering time off and birthday celebration day off
  • Experienced and highly motivated team with big focus on project delivery quality
  • Health insurance package, free access to Headspace app and online BOXHIT yoga class
  • Business/Individual performance-based annual bonuses
  • Financial rewards for Azure/AWS certifications
  • Well defined career growth path using a matrix of skills needed to move on to the next level
  • Dedicated training budget for professional improvement (training courses of your choice, books, global conferences, business trips, etc.);
  • Linux Academy, Ministry of Testing, LinkedIn learning zone memberships
  • Modern 2500 square meter office in Zalgiris arena with free parking
  • Free of charge entry to Zalgiris LKL and Euroleague basketball games in VIP Zalgiris box
  • Regular team events such as team buildings, summer/winter parties, sports & retreats
  • Opportunity to participate in TransUnion Share purchase plan

Find out more about our office life


1900-2300 €/mon. gross

UAB „TransUnion Baltics“

Join over 240 professionals’ team in TransUnion Lithuania in Kaunas and be part of the global TransUnion company – one of the “The Big Three” largest credit-reporting agencies.

TransUnion is US based credit reporting agency that provides data/insights and information to help consumers and businesses make informed decisions. It operates in more than 30 countries and has more than 8000 employees. The company provides customer credit reporting, portfolio management, marketing and audience segmentation, healthcare revenue cycle management, customer acquisition, investigations and collections, fraud detection and prevention, identity verification and authentication, customer analytics and consulting, data breach, and customer engagement solutions.

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information about UAB „TransUnion Baltics“
2766 €
Avg. salary gross
(82% higher than LT average)
Number of employees
5-10 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1525 €
25% earn 1525-2478 €
25% earn 2478-3834 €
25% earn more than 3834 €