Customer Care Representative (English & Lithuanian speaking)

Job ad valid till: 2017.10.30

Work place

Job description

At TransferGo we believe transferring money internationally should be frictionless and accessible. We aim to make life easier for anyone sending money abroad by removing the processes and fees that traditional banks and cash bureaus have.

We are a fast growing FinTech company with an international team of 70 employees, great product (providing web & mobile experience) and a service available in 45 countries (www.transfergo.com/en).

We’re looking for a highly motivated customer service representative to join our young and talented customer support team in Vilnius, Lithuania. If you are a dynamic problem solver who enjoys communicating with people and is keen on helping others, you should apply now!

Your responsibilities will be to:
  • Ensure excellent customer experience
  • Deal effectively with inbound and outbound phone calls
  • Deal effectively with e-mails, live chat and offline tasks
  • Communicate with customers regarding additional documents
  • Adhere to compliance requirements

Requirements

If you can answer "yes" to the following questions then we'd love to hear from you:
  • Do you want to join one of the fastest growing money transfer startups in Europe, growing across immigrant communities at the speed of light?
  • Are you super fluent Lithuanian and English?
  • Do you have a university degree or equivalent?
  • Do you have outstanding verbal, written and listening skills?
  • Are you able to communicate effectively, handle complaints and keep calm in stressful situations?
  • Are you a helpful person ready to provide outstanding customer care?
  • Do you respect other people’s confidentiality?
  • Are you able to multi-task effectively?
  • Can you work in shifts depending on business needs?

We offer

  • Full time position (Monday through Friday, 9:00 - 18:00 LT time)
  • Competitive salary
  • Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings and events)
  • Health insurance (after 6 months)
  • 24 days of annual leave (instead of 20)
  • Being part of an extremely exciting and growing Fintech startup community
Send CV

TransferGo Ltd

International Money Transfers: next business day delivery guarantee and fixed fee for all transactions.
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