UAB „Arctic Adventures“

Customer Care specialist

1100 €/mon. Net
Vilnius - UAB „Arctic Adventures“

We make memories!

At Arctic Adventures, we believe you will find joy in working with all kinds of customers, unlocking the magic of the Nordic region for them, supported by your colleagues.

You’ll be based in our Vilnius office, joining a team of about 30 people. You’ll get to work closely with the Reykjavik-based team, too.

We have a rotating shift system, with each shift lasting up to 8 hours. The service hours depend on the season: from September to December the latest shift ends at 1AM. From May to August the latest shift ends at 10PM.

What you’ll be doing

  • Providing correct and thorough information to customers about Arctic Adventure’s products, policies and services
  • Resolving product or service problems by clarifying the customer‘s needs and while maintaining a positive, empathetic and professional attitude toward customers and colleagues
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Learn about Arctic Adventure’s products and services and keep up to date with changes
  • Take care of the image of the company by providing outstanding service at all times
  • Collaborate with our Iceland-based operations team and local partners when service recoveries are needed
  • Manage and optimize group bookings with in-house and outside service providers
  • Make sure every tourist group and each customer is taken care of and ready for the best travel experience

The perks:

  • We’ll support your personal and professional growth
  • You’ll be a part of our friendly, highly skilled international team
  • We provide you with a health insurance plan after six months’ employment
  • You’ll work in a modern office in the center of Vilnius
  • At the office we have fully equipped kitchen with foosball and pool tables, fresh fruit, tea, and coffee
  • Regular team outings and events
  • Employee discounts
  • Complimentary trip to Iceland for you to experience our services after a year of employment
  • Work from home one day a week, when you have picked up what the job is all about and you and your manager agree that you are ready

Who you are when you are the perfect fit:

  • You thrive when solving issues for customers and co-workers in a joyful, polite and service minded manner
  • You can work on multiple projects, independently as well as in a team and remain flexible while finishing tasks on time
  • Empathy and an open mind towards people and solutions are a second nature to you
  • You celebrate and give constructive feedback, love to learn new things and develop as a professional and as a person
  • If we asked your friends to describe you, they’d say you’re an excellent problem solver, a great communicator and team player
  • We use English in our daily communications, so you need to speak and write it very well
  • You have experience working on the common office software, not afraid to ask questions and eager to learn.

Important note

Please apply with your English CV.


1100 €/mon. net
UAB „Arctic Adventures“

UAB „Arctic Adventures“

Arctic Adventures is an Icelandic tour operator comprised of the Arctic Adventures,
Into The Glacier, The Lava Tunnel, Your Day Tours,, Adventure
Hotels, Óbyggðasetur Íslands (Wilderness Center) and Magmadive brands, driven by
the shared purpose of creating lifetime memories for travelers in Iceland.

About us:
● Leading tourism company in Iceland since 1983
● 200+ staff from all over the world
● Offices in Reykjavík, Iceland and Vilnius, Lithuania
● Winner of Tripadvisor Travelers’ Choice 2022 award, putting us within the top 10% of companies on Tripadvisor
information about UAB „Arctic Adventures“
2539 €
Avg. salary gross
(67% higher than LT average)
Number of employees
1-2 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2105 €
25% earn 2105-2225 €
25% earn 2225-2783 €
25% earn more than 2783 €