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IMPACT BRANDS

Customer Data Analyst (REMOTE)

800-1300 €/mon. Net
Work from home - IMPACT BRANDS

Job description

We are looking for a remote Customer Data Analyst to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast growing, innovative USA based company, which specializes in health, beauty and pet products development.

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Pawmade).

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

WE OFFER:
  • An exciting opportunity to work in a vibrant international environment for a fast growing USA based company.
  • Inspiring, positive, innovative team, friendly and cooperative colleagues with team work culture.
  • Competitive salary and bonus based on experience and performance.
  • Work from home office or workspaces and completely "stress free" environment.
  • A multitude of possibilities to improve professionally and personally (training courses of your choice, books, conferences, etc.).
  • Flat hierarchies with the opportunity to influence the company from the beginning and a lived, mutual feedback culture.
  • There’s a freedom to explore ideas and to get unlimited career growth opportunities.
  • We care about your well-being and work-life balance, so we offer a whole package of benefits!

Perks & Benefits:
  • Sign-up Bonus!
  • 25+ Working Days of Holidays
  • 2 days per year for volunteering (of your choice)
  • Budget to install your Home Office
  • Team buildings, off-sites, workations, business trips in Lithuania and abroad
  • Online events, games, degustations, outside speakers, etc.
  • Yearly health budget for your wellness
  • Courses, seminars, conferences and other training options in Lithuania and abroad
  • Our brand products for free
  • Presents, specials and company retreats

Responsibilities

  • Work closely with customer reviews and maintain customer satisfaction by providing problem-solving resources to customer retention team
  • Analyze reviews statistics, NPS score and compile accurate reports weekly and monthly
  • In-depth analysis of customer satisfaction levels and strategies for improvements
  • Facilitate organic growth through surveys and other actions
  • And other tasks

Requirements

  • Higher education
  • Working knowledge of databases and tools
  • Familiarity with NPS score system; stamped.io or similar platform
  • Strong analytical skills
  • Excellent communication skills in spoken and written Lithuanian & English
  • Ability to work independently and in a team environment
  • Wish to be a part of enthusiastic cross functional team
  • Experience in customer satisfaction, data analyst or similar role is a plus

Salary

800-1300 €/mon. net
Keep in mind that we are open to discuss a different salary based on your skills and competences.
IMPACT BRANDS

IMPACT BRANDS

IMPACT BRANDS specializes in development of organic-health based, beauty and pet production. We are an innovative, fast growing, environment friendly company, providing superior service and creative marketing, always looking for new talents, who would like to be a part of our family, make a positive change on the health industry and #IMPACTBILLIONS together.