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UAB „Tribe payments“

Customer Operations Manager

900-1400 eur/mon. Net
Online interview
Kaunas - UAB „Tribe payments“

What you would do:

This is a great opportunity if you love combining technology, IT demand management, and customer relationships. You will spend a lot of time on your own, communicating with customers, you will have a lot of back-up from the product teams and their leaders. Your primary focus is a positive customer experience of IT services ensuring smooth Customer IT infrastructure changes, operating and continual service improvements of provided IT services.

  • Provide technical support for assigned customers, analyze their needs and requirements;
  • Communicate directly in LIVE with customers related ongoing issues;
  • Ensure smooth customers experience on minor new features development;
  • Work closely with the product team (developers, IT project development coordinators)

You are:

  • Have previous work experience in the IT field or a similar role would be nice.
  • We are looking for a person who is a quick learner and forward-thinker, ambitious to go beyond expectations;
  • Positive attitude, high motivation, and problem-solving skillset;
  • Totally focused on delivering excellent services to our customers;
  • Fluent in English (written and spoken).

We offer

We want people to thrive at Tribe - we believe that you do your best work when you feel your best. Everyone is different, that is why we provide flexible benefit packages tailored to your needs:


  • High-performing teams. At Tribe we think outside the box, take ownership of what we do, aim high and deliver uncompromising quality. You will be surrounded by a smart and high-performing team with a collaborative mindset.
  • Health & Wellness. Health insurance package from the first day that you will join our team. Enjoyable daily lunches & Pizza Fridays. Variety of healthy snacks, fresh fruits and drinks in the office. Sport activities.
  • Level up. We constantly explore the possibilities within our industry and in the technology we build. To keep your minds curious we offer: Tribe Learning Days - time freely spent on self-education; Internal & External trainings; Tribe Learning library stocked with tech books; Learning & Development budget for conferences, trainings, podcasts, online courses, professional certifications.
  • Work-life balance. To increase your productivity we are offering a hybrid work model - you are able to plan your work partly from the office or remotely from your home. You are able to combine your work & vacations, so be ready to plan workations. For 30 days per year you can work from anywhere - and we mean anywhere! Extra days off for your health
  • Tribe Vibe & Culture. At tribe we foster a positive and fun working environment, which is called “tribe vibe”. Even if we work hard, we do not forget to party as well: be ready for legendary tribefest and winterfest parties, events for the tribe community every month, and regular team buildings in teams.
  • Office & Environment. Open, creative and fun working environment in the brand new BLC2 business center with provided parking places. To relax your mind and body - table foosball, table tennis and massage chair. If you mostly work from home - we offer you a home office budget to make your workplace comfortable.

Salary

900-1400 eur/mon. net
The salary proposal depends on your competencies and seniority level.
UAB „Tribe payments“

UAB „Tribe payments“

At Tribe, we dream of a future where payments innovation supports the day-to-day experiences
that end-users crave. We are bringing that vision to life, by working with clients and partners
across the ecosystem to develop future-ready technology solutions built around their customer
needs. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without
compromising quality or operational value. We are committed problem-solvers, commercially focused partners, and great people to work with. We are refreshingly honest and relentlessly
curious. We are Tribe.
information about UAB „Tribe payments“
4327 €
Avg. salary gross
(2.5X higher than LT average)
105
Number of employees
3-5 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 3145 €
25% earn 3145-4150 €
25% earn 4150-5217 €
25% earn more than 5217 €