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UAB „Simplex Payment Services“

Customer Operations Specialist

From 1000 eur/mon. Gross
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Net per month
Online interview
Vilnius - UAB „Simplex Payment Services“

In this role, you’ll get to:

  • Monitor and process incoming, outgoing, and internal payments
  • Onboard/offboard customers, enable them to access various products and services by maintaining their accounts, data, and setups
  • Work with Know Your Customer (KYC) and Customer Due -Diligence (CDD) processes and ensure all the requirements are met
  • Investigate and help solve customers’ problems with payments
  • Gather customer feedback and share with our Product,
Sales and Marketing teams
  • Participate in the launch of new products and contribute to the setup of new processes and procedures

What do you need:

  • Fluency in Lithuanian and English (both written and spoken)
  • Good analytical skills and willingness to do precise and accurate routine work
  • High ethical standards, strong sense of responsibility and commitment to results
  • Experience in financial services, particularly in banking
  • Basic knowledge in AML/CFT, Know Your Customer and Customer Due Diligence processes - an advantage

What’s in it for you:

  • Being a part of exciting and challenging FinTech startup
  • Office perks and company events (work hard - party harder!)
  • Young, international and talented team
  • Space for personal professional improvements
  • Cool office at Vilnius TechPark (after the lockdown)

Additional information:

This position requires working a rotating schedule including weekends and holidays. There are three main shifts: 6-15; 13-22; 21-6


From 1000 eur/mon. gross

UAB „Simplex Payment Services“

Simplex is a licensed financial institution that provides an online fraud-free payment processing solution. Simplex enables merchants worldwide to accept diverse payment methods, including credit card deposits and purchases, with zero exposure to chargeback risk.

Founded in 2014 and initially operating in the crypto ecosystem, Simplex has expanded its services to the e-commerce industry and other verticals. It’s one of the fastest growing fintech companies in Israel and a market leader with over 100 employed personnel.
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information about UAB „Simplex Payment Services“
2720 €
Avg. salary gross
(94% higher than LT average)
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1477 €
25% earn 1477-1866 €
25% earn 1866-3716 €
25% earn more than 3716 €

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