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Thermo Fisher Scientific

Customer Order Management Specialist

1540-2350 €/mėn. Neatskaičius mokesčių
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Vilnius, Lentvaris, Trakai - Thermo Fisher Scientific

What will you do?

  • Process customer orders in a courteous, efficient, accurate, and timely manner, using different systems
  • Effectively present and discuss products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of our products and services.
  • Manage the process for escalated inquiries and complaints to resolution, without managerial support.
  • Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism.
  • Develop working relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders.
  • Organize workflow to meet customer deadlines.
  • Communicate effectively with other departments to guarantee that customer requirements are met.
  • Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, embrace, and retain specific order management procedures and to follow instructions and policies related to order management.
  • Participate as a key team player by supporting other Customer Care representatives as needed. Possess excellence in organization and team management skills.

Requirements:

  • Bachelor’s degree, preferably in Business Administration or a scientific discipline strongly encouraged.
  • Minimum of 3 years of related Customer Service experience, preferably with 2 years minimum in B2B customer service and/or an E-Commerce environment.
  • Excellent communication and interpersonal skills reflecting a positive, professional, customer-centered organization.
  • Must have the ability to identify and solve problems and to multi-task under deadline.
  • Proven success in handling difficult customers with professionalism, dignity, and tact required.
  • Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
  • Excellent English language skills (oral and written) is a must.
  • Strong ability to work as a team, collaborate with colleagues, and share the workload as needed to provide quality customer support.
  • Self-motivated and able to manage workload with minimal supervision.
  • Ability to work well under pressure in a fast-paced, high-volume environment.
  • Experience with Oracle software and Navision a plus

We offer:

  • The innovative environment of the rapidly growing international company.
  • Base salary (1540 – 2350 Eur gross) and additional motivation package.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.

Atlyginimas

1540-2350 €/mėn. neatskaičius mokesčių
Thermo Fisher Scientific

Thermo Fisher Scientific

„Thermo Fisher Scientific" – didžiausia pasaulio kompanija, siūlanti produktus ir paslaugas mokslui. Mūsų misija – padėti klientams kurti sveikesnį, švaresnį ir saugesnį pasaulį.

UAB „Thermo Fisher Scientific Baltics“ – kompanijos padalinys Vilniuje, kuriantis ir gaminantis produktus gyvybės mokslų tyrimams bei diagnostikai. Mūsų produktai visame pasaulyje naudojami tiriant genų sandarą, raišką ir įvairovę, kuriant naujus įgimtų, paveldimų ir užkrečiamųjų ligų diagnostikos metodus.

Esame vertinamas kaip geidžiamas darbdavys: 2021 m. Lietuvoje mums įteiktas Verslo lyderystės apdovanojimas, 2020 m. – Metų darbdavio apdovanojimas, 2019 m. buvome pripažinti Lietuvos TOP darbdaviu gamybos sektoriuje.

Nesvarbu, kokia yra jūsų kompetencijos sritis, siūlome prasmingą, mūsų misija pagrįstą darbą ir nuolatinio tobulėjimo kultūrą. Tikime, kad tai yra pagrindas, siekiant įgyvendinti profesinės ir asmeninės karjeros tikslus.
informacija apie Thermo Fisher Scientific
2878 €
Vid. atlyginimas bruto
(89% didesnis už LT vidurkį)
1529
Darbuotojų skaičius
>100 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 2084 €
25% uždirba 2084-2462 €
25% uždirba 2462-3318 €
25% uždirba nuo 3318 €
V. A. Graičiūno g. 8, LT-02241 Vilnius