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Booking.com
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Customer Service Guest Executive - Russian

900–1050 Eur
Vilnius - Booking.com

Job description

What you’ll be doing:
  • A lot of listening, responding and mediating between our international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone.
  • Cancellations, requests, travel advice; You name it, we’ll answer it.
  • Replying to emails and messages from customers all over the world in English and Russian
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.
  • Most importantly, always ensuring a high level of customer service that’ll make anyone smile ☺

Requirements

What you need to do it:
  • Written and oral fluency in English and Russian
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.
  • An open mind to changing priorities and business processes.
  • Intermediate IT Skills (web browsing, multi-window navigation etc).
  • A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages.

We offer

In return, we’ll provide:
  • Monthly salary of 1611 EUR, based on 40 hours.
  • Full-time, paid training to help you on your way to success.
  • 20 Days of Holiday for you to do your own travel.
  • Booking.com discount for you, your family and friends.
  • Delicious free lunches or dinners (depending on shift).
  • A working schedule provided 4-6 weeks in advance.
  • A huge platform for learning and development.
  • Performance-based quarterly bonuses.
  • The opportunity to work with some of the brightest minds from all over the planet.

Salary

900–1050 Eur taxes excluded

Booking.com

At Booking.com, our Customer Service teams, 8000 strong, span 110 nationalities and speak 43 different languages to provide care to Booking.com’s customers, wherever they are, whenever they need.

But we’re more than that.

At Booking.com, we’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners, and people, we can empower everyone to experience the world.

If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these passions together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping Booking.com to grow its global business.
Information about Booking.com
2051 €
Avg. salary gross
(2X higher than LT average)
397
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1745 €
25% earn 1745-2060 €
25% earn 2060-2311 €
25% earn more than 2311 €
Company manager: James Robert Waters