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Thermo Fisher Scientific

CUSTOMER SERVICE MANAGER

2850-3580 €/mon. Gross
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Net per month
Vilnius - Thermo Fisher Scientific

Job description

  • To lead the Customer Service group based in Vilnius. Plan, organize and coordinate actions of the unit in order to achieve goals set to the unit.
  • To ensure that all export orders, typically high value with complex requirements, are processed, dispatched and invoiced in a timely manner in accordance with country specific regulations and with the correct export documentation.
  • To be responsible for defining, establishing and maintaining industry leadership customer service, problem solving, customer relations, employee training and development.
  • Lead and implement projects, including cross-functional teams throughout EMEA.

Requirements

Minimum Requirements/Qualifications:
  • Bachelor’s degree in a life science discipline (biochemistry, molecular biology, genetic, chemistry and etc.)
  • Equivalent knowledge and experience.

Essential Requirements:
  • Organize work activities to ensure departmental task are completed, deliver to a standard of excellence and on time to specification.
  • CAS score ownership, which should be driven throughout the function.
  • Utilize appropriate leadership styles to adapt to the situation accordingly.
  • Apply interpersonal and change management skills.
  • Good communication skills.
  • Acting as the face of the business when presenting and meeting both internal and external customers.
  • Build a strong network with internal and external customers with a strong customer focus.
  • Contribute to sales support as well as key company-wide initiatives.

Skills Required:
  • Demonstrated people management skills.
  • An ability to handle confidential and/or proprietary information.
  • An ability to work independently and take initiative.
  • Be able to proactively gather customer’s needs, set appropriate customer expectations and follow through.

Company offers

The Company offers:
  • The innovative environment of the rapidly growing international company.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.

Salary

2850-3580 €/mon. gross
Thermo Fisher Scientific

Thermo Fisher Scientific

„Thermo Fisher Scientific“ – didžiausia pasaulio kompanija, siūlanti produktus ir paslaugas mokslui. Mūsų misija – padėti klientams kurti sveikesnį, švaresnį ir saugesnį pasaulį.

Kompanijos padalinys Vilniuje – UAB „Thermo Fisher Scientific Baltics“ kuria ir gamina produktus gyvybės mokslų tyrimams ir diagnostikai. Produktai yra plačiai naudojami visame pasaulyje tiriant genų sandarą, raišką ir įvairovę, kuriant naujus diagnostikos metodus.

Esame vertinamas kaip geidžiamas darbdavys: 2020 m. Lietuvoje mums įteiktas Metų darbdavio apdovanojimas, 2019 m. - pripažinti Lietuvos TOP darbdaviu gamybos sektoriuje.
information about Thermo Fisher Scientific
2878 €
Avg. salary gross
(89% didesnis už LT vidurkį)
1520
Number of employees
>100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2084 €
25% earn 2084-2462 €
25% earn 2462-3318 €
25% earn more than 3318 €