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Booking.com
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Customer Service Representative (English)

Vilnius - Booking.com

Job description

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

What you’ll be doing:
  • Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.

Requirements

  • Fluency in English
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills

We offer

  • Gross salary of 1187 euro per month – based on 40 hours
  • Full time paid training of 11 days
  • 20 days holiday per year on a full time basis
  • Quarterly bonus plan of 6%
  • 30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
  • Schedule 4-6 weeks in advance
  • On-site meals plus free snacks and hot drinks
  • Booking.com discount
  • Health Insurance package
  • Continuous growth potential, and free and on demand professional training courses

The next start dates are June 4th or July 2nd
Booking.com

Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 15,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,692,261 properties, and cover 128,806 destinations in 229 countries and territories worldwide.

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