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Booking.com
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Customer Service Representative - Polish

900–1100 Eur
Vilnius - Booking.com

Job description

Customer Service Guest Specialist - Polish

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Vilnius or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

You’ll need:

Fluency in English and Polish
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills

Requirements

What you’ll be doing:

Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.

We offer

What you’ll get in return:

We offer you many benefits when joining our team.

Gross salary of 1611 euro per month – based on 40 hours
Full time paid training
20 days holiday per year on a full time basis
Quarterly bonus plan of 6%
30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
Schedule 4-6 weeks in advance
On-site meals plus free snacks and hot drinks
Booking.com discount
Health Insurance package
Continuous growth potential, and free and on-demand professional training courses

Salary

900–1100 Eur taxes excluded
Booking.com

Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 15,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,692,261 properties, and cover 128,806 destinations in 229 countries and territories worldwide.
Information about Booking.com
1900 €
Avg. salary gross
(2X higher than LT average)
387
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1691 €
25% earn 1691-1839 €
25% earn 1839-2066 €
25% earn more than 2066 €
Company manager: James Robert Waters

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