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UAB „Teleperformance LT“

Customer Service Representative (Swedish B2-C1)

1731-1901 €/mon. Gross
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Net per month
Work from home, Vilnius - UAB „Teleperformance LT“

Responsibilities

Advising clients on various issues using email and voice support;
Outbound calls to clarify information or provide feedback to clients/partners;
Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;
Solving complex issues, claims, helping the client in solving a critical situation;
Correct entry of information received from the client into the database.

Requirements

Knowledge of Swedish language (B2-C1);
Knowledge of English language (B2);
To be both a sociable and friendly team member as well as independent task performer;
To be fast and able to work in dynamic work environment;
Multitasking skills

Company offers

Remote selection process;
Great work conditions;
Corporate training for all new hires;
Additional health Insurance after 6 month;
Active and fun corporate life throughout the year;
Career growth opportunities;
Salary increase after 3 months;
Rolling schedule (Mn-Sn)
Can provide a possibility for a temporary remote job opportunity for those living in other cities in Lithuania

Fraud Warning: Teleperformance hiring managers only email addresses to contact you. If you receive emails from Teleperformance hiring managers from any other addresses or personal email accounts, please contact us.

Salary

1731-1901 €/mon. gross
UAB „Teleperformance LT“

UAB „Teleperformance LT“

Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities.

The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment. We offer our employees the most comfortable working conditions in a new business center in the heart of the city, as well as the opportunity to work from home. All employees are invited to participate in celebrations, games and competitions organized by the company, maintaining relationships even in an informal environment. We also improve employees' social responsibility by organizing various charity campaigns, support programs and other initiatives. It is important to us that employees develop comprehensively, so we have and constantly improve internal training programs. For three years in a row, Teleperformance Lietuva has been certified with "Great Place to Work" global certificates based on an employee survey, so we believe that our efforts are appreciated by employees and that we improve and grow together every year.


Office Location: Business Stadium North, Šeimyniškių st. 19, Vilnius, 4 floor
information about UAB „Teleperformance LT“
2048 €
Avg. salary gross
(34% higher than LT average)
544
Number of employees
20-30 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1511 €
25% earn 1511-1945 €
25% earn 1945-2337 €
25% earn more than 2337 €