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„Cencora“

Customer Service Specialist

1800-2100 €/mon. Gross
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Net per month
Vilnius - „Cencora“

Job description

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional and efficient back-office service at all times. In conjunction with local office, you will be planning, generating, and monitoring shipments, and reporting pertinent information related to specific high-volume transport projects. You will be point of contact for our selected internal and external customers – usually by phone or via email.

Primary Duties and Responsibilities:
  • Engage in effective communication with external and internal customers
  • Receive and reply to inquiries via email, phone
  • Plan and execute shipment orders (export and import)
  • Route shipments, considering commodity and volume, temperature control, and transit time requirements
  • Monitor and track ongoing shipments, react to any deviations
  • Maintain accurate information regarding shipment status
  • Communicate temperature results asap after delivery, check and note any deviations
  • Provide customer-specific reporting
  • Carry out financial housekeeping tasks
  • Adhere to all procedures, work instructions, and regulatory requirements in performing the job
  • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

What your background should look like

  • Fluency in English language
  • Previous experience in a Customer Service setting and a proactive customer focus
  • Bachelor’s degree
  • Ability to represent a positive and professional image
  • Good organizational skills and paying attention to details
  • Strong problem solving, analytical and investigative skills to bring issues to resolution
  • Knowledge in Logistics would be an advantage

We offer on-the-job training which allows you the opportunity to learn and begin performing your job duties and hands-on training working with World Courier local offices in North America region.

What AmerisourceBergen offers

Work life balance

Remote work possibility

Health

Health insurance

Office

Table football Ping pong Game consoles

Other

Frequent training
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Salary

1800-2100 €/mon. gross
„Cencora“

„Cencora“

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
information about „Cencora“
3774 €
Avg. salary gross
(2X higher than LT average)
462
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2445 €
25% earn 2445-2974 €
25% earn 2974-4520 €
25% earn more than 4520 €