UAB Majorel Lithuania

Customer Service Team Manager with fluent Ukrainian and English

2070-2530 €/mon. Gross
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Net per month
Vilnius - UAB Majorel Lithuania

Job description

At Majorel Lithuania we design, build, and deliver end-to-end Customer Experience for many of the world’s most respected digital-native and vertical leading brands.

We are looking for Team Manager to join our organization and support our exciting growth plans for 2023.

As a Team Manager you will become a part of an engaged and dynamic Customer Service department team to empower, support and enable a team of Customer Service Specialists to bring maximum value to customers in a multi-channel environment.
The Team Manager also proactively contributes to the continuous improvement of their business area, the internal colleague experience, and the customer experience in line with wider divisional objectives.

Your Role:

  • Take ownership for team results and provide daily leadership to a team to achieve department targets.
  • Effectively use business tools to monitor team performance, quality, and adherence.
  • Create a safe and open team environment, as well as focusing on employee welfare and wellbeing.
  • Be an effective change manager, who knows how to handle periods of change and lead a team.
  • Understand the development needs of team members and provide coaching, training, and support, as necessary.
  • Appropriately manage team members in line with people related business policies and processes.
  • Provide guidance and advice to agents in the handling of customer cases.
  • Collaborate with the recruitment team and workforce management team, in the recruitment and onboarding of new team members.
  • Effectively communicate wider business updates and department strategy.


You are our perfect candidate if you:

  • Have experience leading and managing teams in an international and/or multilingual multichannel environment.
  • Fluent in Ukrainian and English spoken and written languages.
  • Flexible to work within business opening hours/days as required.
  • Strong communication skills.
  • Have good analytical skills.
  • Have excellent MS Office and business writing skills.
  • Can identify opportunities for improvement, are solution oriented, as well as result driven.
  • Have strong work ethic; self-directed and resourceful.
  • Are proactive, flexible, and capable of working independently, as well as working collaboratively with others.
  • Can identify talent and is able to effectively support colleagues.
  • Can own self-development.

Company offers

  • Opportunity to be part of a rapidly expanding global organization.
  • Engaging activities and extra benefits: private health insurance, discretionary performance bonus, sports and team events, hybrid working model, referral bonus, relaxation and game areas in the office, free parking and more!
  • Amazing multicultural work environment – solely in Vilnius office we have colleagues from 21 different countries!
  • Career development programs & trainings.


2070-2530 €/mon. gross
Taking in consideration your current professional competence and work experience.
UAB Majorel Lithuania

UAB Majorel Lithuania

Majorel is an international service company, specializing in customer experience and business process outsourcing. With more than 78,000 employees globally we design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
We are focused on next generation customer service. Our client one of the biggest online accommodation providers worldwide.
It is unique and exciting opportunity to join the company.
information about UAB Majorel Lithuania
2547 €
Avg. salary gross
(67% higher than LT average)
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2063 €
25% earn 2063-2262 €
25% earn 2262-2591 €
25% earn more than 2591 €