UAB „Yard Venture“

Customer Success Manager

1000-1500 eur/mon. Gross
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Net per month
Online interview
Vilnius - UAB „Yard Venture“

Job description

You will get to:
  • Manage existing customer relationships, upselling product offerings, and initial outreach communication
  • Communicate with clients by live chat, email, and telephone
  • Ensure excellent customer experience and satisfaction
  • Work with other team members to foster client relationships, manage deliverables, and mitigate risks
  • Analyze customer accounts, including identifying churn signals as well as new needs and potential growth opportunities
  • Be a part of a small and creative, yet efficient and goal-oriented team

Requirements

We’d like you to have:
  • Previous experience of exceeding customer expectations and achieving KPI’s
  • Knowledge of customer success initiatives and retention strategies
  • Excellent communication skills both written and verbal (listening, engaging, confidence, appropriate tone/inflection)
  • Confidence interfacing with all levels in an organization
  • Able to manage multiple priorities effectively with a sense of urgency
  • Willingness to be innovative and to formulate new ideas and processes
  • Commitment to delivering a world-class customer experience
  • IT literacy
  • Exceptional English skills
We’ll like you even more if you:
  • Take ownership & accountability for your work
  • Love the internet and traveling

We offer

Team + Growth
We offer you excellent working conditions in a small and independent product growth hacking team. We believe that we will conquer the global travel market together! We’ve got the know-how, ideas, and resources - what we need is you!
Vibrant environment
We all agree that the best results are achieved in a creative and relaxed environment. We offer you a vibrant workspace in a central district in Vilnius, flexible hours, and much more.
Financial stability
We care about your financial freedom. You will get an adequate salary, be paid on time + receive bonuses for great results.

Salary

1000-1500 eur/mon. gross
information about UAB „Yard Venture“
1091 €
Avg. salary gross
11
Number of employees

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