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UAB „OpSec Online“

Customer Success Manager

Приймаємо українців
Vilnius - UAB „OpSec Online“

Position

Are you a native/professional Italian speaker? have experience in customer service ? This role might be for you!


OpSec is the leading provider of brand protection, serving some of the most iconic brands and leading governments around the world. Our products help secure and enhance brands both on-product and online, combatting counterfeit, protecting digital content and brand reputation, and unlocking brand/IP value through licensing and consumer engagement. We are expanding quickly and are looking to build.


The Role:

“Provide world-class customer service and consultative support”


The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts. This is a challenging and exciting position, in a rapidly developing field, working collaboratively with the world’s premier brands for a dynamic, fast-paced company.

  • Manage the full lifecycle of service engagement for an assigned client portfolio, managing
  • expectations and service requirements
  • Build strong, collaborative long-term working relationships with both internal and client personnel
  • Communicate data-driven recommendations and industry best practices with individuals in varying
  • levels of an organization, including executive management
  • Leverage internal and external software tools at an expert level
  • Work closely with internal teams on monthly deliverables
  • Quickly adapt to industry trends and client requirements
  • Perform other related duties as assigned.

About you:

  • Ability to communicate clearly, especially in translating technical processes into easily understood
  • information to internal and external clients and stakeholders
  • Must be self-motivated, flexible, and adaptable to client & organizational changes
  • Ability to work independently with minimal supervision
  • Strong organization, consultative and analytical skills
  • Excellent time management skills and the ability to work well under pressure
  • Team player with a creative and innovative mindset
  • Proficient in Microsoft Office products (Excel, PowerPoint, Word)
  • A native/professional level of Italian
  • Some travel may be required.

Education and Experience:

Essential:

  • Bachelor’s degree or equivalent years of experience in lieu of degree
  • Minimum of 2 years of client-facing experience.

Desirable:

  • SaaS and/or corporate consulting experience
  • Background in the account and/or project management
  • Knowledge of trademark laws and internet practices

Company Offer

-- Competitive annual gross salary from €20,000 to €35,000 (the final offer will depend on your profile)
-- Company Bonus
-- Medical Health Insurance
-- Life insurance
-- Holidays 24 working days + public holidays
-- Supportive, friendly working culture and possibility to have a real impact on your work.
-- Modern office in the city center with many perks: teas and coffees, teambuilding events, gaming room etc.


“Great people, Cool projects, Good work/life balance, Excellent work environment”


JOIN US and be a part of a collaborative global team determined to fight counterfeits and build strong, lasting partnerships with our clients.
UAB „OpSec Online“

UAB „OpSec Online“

OpSec is the Leading Provider of Integrated Online & On-Product Brand Protection & Authentication Solutions for Brands & Governments.

OpSec Security is the only provider of fully integrated, end-to-end solutions that can help organizations maximize all offline and online opportunities, with complete confidence that products, digital presence, and high security documents are protected.

Our Online Division manages the Intellectual Property for over 250 global organizations across a wide range of industry verticals, including a significant number of Forbes 500 and FTSE 250 companies. We’re experts at protecting brand holders against counterfeiting, piracy, and unauthorized usage, and we’re constantly innovating – finding increasingly advanced ways to meet an ever-growing range of threats.
informacija apie UAB „OpSec Online“
3290 €
Vid. atlyginimas bruto
(2 kartus didesnis už LT vidurkį)
90
Darbuotojų skaičius
3-5 mln. €
Pajamos 2023 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 1788 €
25% uždirba 1788-2210 €
25% uždirba 2210-4158 €
25% uždirba nuo 4158 €