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Filippo Loreti
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Customer Success Specialist

Kaunas - Filippo Loreti

We’re looking for a Customer Success Specialist based in our Kaunas office.

We are looking for a highly motivated customer service representative, fluent in written and spoken English. In this role, your tasks will expand and change as the company evolves and grows. We are a dynamic team and we move quickly!

Sounds interesting? Here are some specifics:

  • Manage and enhance customer relationship;
  • Research, identify and resolve all customer issues in a timely manner;
  • Schedule any needed follow-ups for issues not immediately resolved;
  • Provide customers with product and service information;
  • Uphold company customer service standards in every customer interaction.

What You Will Need To Succeed?

  • Good relationship-building and customer service skills;
  • Great computer skills;
  • Great English language skills.

What Will Make You Stand Out?

  • Ability to work on your own initiative;
  • Ability to work with multiple tasks.

What’s in it for you?

  • Great culture: You will join a tremendous team and have amazing colleagues who thrive and grow every day;
  • Start-Up vibe: You will experiment with new approaches to make us even better;
  • Constant learning: You will have an annual budget for learning with access to mentors, learning materials and conferences;
  • Career path: You will have the resources and support to achieve your career goals;
  • Fair deal: You will receive a competitive compensation package based on your skills and experience;
  • Flexible benefits: You will have the option to take additional vacation days, earn extra bonuses, etc.
Filippo Loreti

Filippo Loreti

We introduce ourselves as a lifestyle brand creating and offering premium accessories to customers all over the world. Our mission is to enable people to express their character through designer accessories at fair prices.

Since we started in 2015, we have launched three wildly-successful crowdfunding campaigns – raising over $10,000,000 USD and delivering stunning timepieces to tens of thousands of happy customers in every corner of the world. We have been featured in Forbes, Business Insider, Huffington Post, GQ, Elle and more as the next billion dollar lifestyle brand. Now we are entering a new chapter as we scale our online and offline channels to reach $100M in revenue by 2020.

We are a team of 50+ ambitious colleagues, headquartered in Vilnius with offices in Kaunas. Our people and culture are key to our success. We are committed to creating an experience that enables our people to thrive and grow. We believe that the best thing about coming to work are the people who we solve challenging problems with every day. We're looking for people who will make our culture even better.