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HIREVIEW

Customer Success Specialist

From 1600 eur/mon. Gross
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Net per month
Vilnius - HIREVIEW

About the Company

Hireview is working with Raydiant which is the #1 experience management platform in the world!

We're growing like crazy and we need your help.
Founded in April 2017, Raydiant enjoys the support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include T-mobile, Toyota, Oracle, Linkedin, McDonald's, Forbes, RedBull.
Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.
We are looking for like-minded individuals that want to help us scale the business, continue to create and provide great experiences to our customers and have fun along the way.

Responsibilities:

  • Manage the initial experience and onboarding of new Raydiant Customers
  • Work with engineering team members to find solutions for unusual issues
  • Become an expert in brick-and-mortar solutions and bring client use cases to life with our platform
  • Maintain and continue to revamp our customer messaging
  • Provide white-glove onboarding experience for new customers, including helping customers by setting up some of their content (like menus or presentations) and teaching them how to be successful with our tools

Requirements

  • You have at least 1 years+ previous customer success experience
  • You have outstanding verbal and written communication skills in written and spoken English
  • You have an upbeat, can-do attitude and a friendly phone manner
  • You have endless empathy for less technical users, and a desire to help them feel in command of their technology

What we offer

  • Full medical and dental plans
  • Be a part of low ego, high-performance team
  • One of the first 60 people in a very fast-growing company
  • Be one of the core drivers of the company's success
  • Work with an amazing engineering team and a very successful go-to-market team
  • Potential to take on more responsibility as the company grows
  • GROSS salary starting at 1600 Eur/month

Salary

From 1600 eur/mon. gross
HIREVIEW

HIREVIEW

is a consulting company that offers employer branding, recruitment and executive search services. With our wealth of expertise in guiding numerous global organizations through their strategic talent acquisition plans, as well as experience of successfully building employer brands, we have the know-how needed to deliver the best solution and the best results.