UAB „HOSTINGER“

Customer Success Specialist (Zyro.com)

From 826.45 eur/mon. Gross
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Net per month
Online interview
Work from home - UAB „HOSTINGER“

Job description

Zyro is not a Website but a Success builder. To push our limits and succeed together with our customers (because we are obsessed with them). Customer Success for us is more than supporting people - it's guiding clients to their Success. We love making the lives of Zyro clients easier by quick responses, efficient assistance, and genuine communication.

Working four days a week with a flexible schedule, the CS team is also offered an extra shift for self-development: additional work with Customers for practice or taking up responsibilities to help out other teams in Zyro. Interest in IT and tech-savviness, a proactive and diligent approach is what it takes for anyone to become an exceptional IT specialist.

What you will do:

  • Communicate with Customers via live chat and answer their queries;
  • Understand Customer’s needs and suggest best relative services;
  • Working closely with the product team by delivering feedback from clients;
  • Dive deep into the world of IT by continuous polishing of your technical background;
  • Share experience and constructive feedback to improve your leadership skills.

Requirements:

  • Proven ambition and focus to develop your knowledge in IT;
  • Strong English communication skills;
  • Lithuanian language skills are preferred, but not mandatory;
  • Well developed interpersonal skills;
  • Flexible work schedule (morning/day/night shifts) according to business needs;

Benefits
  • Flexibility: remote-first, but also two modern offices in Kaunas and Vilnius. Work-life balance is important for us;
  • Ability to balance your work and studies (morning/day/night shifts);
  • Dedicated days for learning and focusing on what's important;
  • Unlimited learning resources. We provide access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
  • Health insurance;
  • Free plans for you and your relatives to use our amazing products;
  • Remote working space environment - we will provide you all the necessary assets.
  • A 4-week course in technology, product, and communication knowledge;
  • Individual monthly bonuses (unlimited!) and regular salary reviews based on performance;
  • A supportive team who are eager to share their knowledge and spend time with you;

Challenges
  • Challenging IT know-how based training program;
  • Fast changing, dynamic environment;
  • Over-communication;
  • Highest standards - strong and smart team (always asking why?);
  • Radical Candor. We share our (humble) opinions directly, rather than talking badly about people behind their backs.

Career
  • Values-based evaluation and feedback;
  • Personal & career development discussions whenever you want;
  • Freedom to do different things out of your field of work;
  • Autonomy.

The People
We have Hikers, Photographers, Musicians, BMX Bikers, Fashionistas, Gliders, Visual Artists, SnowBoarders, Campers, Readers, Gamers, Coders, Travelers, Runners, Rock Climbers, Horse Riders, KiteSurfers, Self-Developers, Dancers, Painters, Beauticians, Brewers, Gardeners, Dogs Whisperers, Meditation Experts, Family Lovers, Philosophers, Romantics, Board Gamers, Coffee Drinkers, and every other variety of people. Someone here is just waiting to be your friend!

Benefits

Work life balance

Flexible work hours Remote work possibility

Health

Health insurance

Office

Table football Ping pong Game consoles Free snacks Bicycle storage Shower

Tansport

Free parking

Other

Discounts for company products/services Frequent training

Salary

From 826.45 eur/mon. gross
+ ability to earn bonuses

UAB „HOSTINGER“

Our story began back in 2013, when we were a really basic version of a website builder. Let’s just say it was beta. 🙃
Fast forward to 2019. We restructured our company and put together an A-star team of the best and most talented designers, developers, marketing, support, HR, QA, and Customer Success professionals that we could find. Then, we completely revamped our product.
Today, Zyro is a company that makes it easy for anyone to build, manage and grow their online business. We’re not just about website creation anymore.

Our mission

It’s extremely hard to become successful online, because there are a lot of things you need to know, from SEO, technology, to marketing. We’ve built Zyro for this exact reason. Since we have accumulated a lot of knowledge of how the internet works, we want to help our users.

We are committed to handling the hard parts of becoming successful online for our users, so that they can focus on their idea or goal they want to achieve.

Our values

We use the same values that our parent company Hostinger uses, and which have helped them become a 600+ people-strong global company.

From Customer Obsession, Bias Towards Action, to our signature value of Delivering Results, we’re following some excellent footsteps. At the same time, we’re paving our own way in tech world – watch us go!
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information about UAB „HOSTINGER“
2822 €
Avg. salary gross
(85% higher than LT average)
339
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1448 €
25% earn 1448-2314 €
25% earn 2314-3479 €
25% earn more than 3479 €

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