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UAB „HOSTINGER“

Customer Success Team Lead

Kaunas - UAB „HOSTINGER“

Job description

Customer Success Team Lead

We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards. Are you ready to lead the frontline of the business?

The Customer Success Team Lead will be part of a global community of leaders, providing guidance to bright young minds with a passion for IT and highest standards in Customer service. We are looking for a culture fit - a proactive and diligent person who is ready to have their team’s back. Take a closer look at the team here!

What you will do:

  • Lead the Customer Success team by inspiring and training them for growth;
  • Coordinate daily tasks;
  • Ensure goal achievement - both individual and team-based;
  • Track, monitor and communicate the progress of the team;
  • Conduct monthly one-on-one meetings to give feedback and support;
  • “Insert your idea here” - be creative and daring in your methods for ultimate success!

What we expect:

  • Clear English and Lithuanian communication;
  • Experience in leading a team;
  • Familiarity with data analysis;
  • Knowledge in how to achieve an exceptional customer service experience;
  • Ability to inspire progress and be a trendsetter;
  • Aptitude for change management processes;
  • Availability to work changing shifts (morning, afternoon, night - the team covers a 24/7 schedule and so would our new TL!);
  • Drive to build the next Lithuanian unicorn.

Here you will find:

  • A challenging working environment with opportunities for growth;
  • Regular salary reviews based on performance (monthly salary: 1400-2000€ GROSS) with bonuses;
  • Continuous personal development: books, workshops, conferences, individual mentorship;
  • A supportive team who are eager to share their knowledge and spend time with you;
  • After quarantine: daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events and more!

UAB „HOSTINGER“

Hostinger is a customer-obsessed, idea-driven, ever-growing web hosting giant. As a global company, we believe in personal online expression and constant growth.

With offices located in Lithuania, Indonesia, Brazil, Ukraine, and Cyprus we have an international team made of web hosting experts. They work hard daily to provide top-notch web hosting services and technology, allowing people around the globe to unlock the power of the internet and acquire the freedom to learn, create, and grow.

We use no-limits PHP, MySQL, hPanel tools, allowing complete creative control over your personal endeavors.

On top of that, we are the biggest free web hosting company in the world!

We care deeply about the success of our clients, understanding the scale of our work and its daily global impact. Hostinger works diligently every day, to lay the path for your success.

Read more about our company culture and join our amazing team!
www.hostinger.com/blog/hostinger-culture-that-fuels-personal-and-global-growth/
See all ads of this company (19)
information about UAB „HOSTINGER“
2413 €
Avg. salary gross
(72% higher than LT average)
332
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1119 €
25% earn 1119-1822 €
25% earn 1822-2950 €
25% earn more than 2950 €

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