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UAB „Dokobit“

Customer Support Specialist for Norway

1400-2400 eur/mon. Gross
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Net per month
Vilnius - UAB „Dokobit“

Job description:

We are the biggest electronic signing and electronic identification solutions provider in the Baltics and Iceland building simple, easy-to-use, and accessible technologies for everyday use. Our long-time top-notch knowledge on electronic signature infrastructure allows us not only to cover the majority of the area with our solutions but also to continue to evolve massively.

Do you have a passion for helping people and solving problems? We are looking for a Customer Support Specialist to join the team to help our Norway customers have the best experience using our services.

What you will do:

As a Customer Support Specialist, you will track and resolve customer’s outstanding issues, provide services trainings, analyse and communicate feedback in order to develop processes for better customer support.

Your main responsibilities will include:

  • Provide exceptional customer service, handle inquiries, provide resolutions;
  • Assist customers with orders, payments, account and billing questions, and other similar inquiries;
  • Collaborate closely with the development team to ensure proper customer service is being delivered;
  • Provide product demonstrations and training to customers;
  • Maintain excellent relationships with customers;
  • Gather customer feedback and advocate customer needs/issues cross-departmentally;
  • Constantly work on improving processes and services.

Requirements

  • At least 1 year of customer support or related job experience;
  • Excellent English and Norwegian written and verbal communication skills;
  • Attention to details;
  • Passion for helping people;
  • A team player;
  • Good organizational skills, ability to set priorities;

What we consider as a plus:

  • Job experience in IT company;
  • Experience with help-desk systems;
  • Bachelor’s Degree in Communication, Management, IT-related studies or English language.

We offer

  • Challenging and rewarding work with the ability to grow professionally in a successful and fast-growing company;
  • Competitive salary with prospects of increasing;
  • A stress-free and cosy working environment with free parking in an old town office or remote work;
  • Never-ending delicious coffee, fruit Mondays, team lunch Fridays, on-site gym, unique community events and so much more;
  • Friendly international colleagues.

Salary

1400-2400 eur/mon. gross

UAB „Dokobit“

Dokobit is an awesome league of 20+ superheroes who are focused on making people’s lives better by building simple, easy-to-use and accessible technologies for e-signing and e-identification.

We’re always open to other great minds. If you’re tired of a mess and want to do good things, come join us and let's create awesome products together.
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information about UAB „Dokobit“
2801 €
Avg. salary gross
(2X higher than LT average)
25
Number of employees
1-2 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 2009 €
25% earn 2009-2608 €
25% earn 2608-3305 €
25% earn more than 3305 €

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