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UAB OBDeleven

Customer Support Specialist

From 1000 €/mon. Gross
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Net per month
„Unicorns Lithuania“ association member
Kaunas - UAB OBDeleven

Job description

We are Voltas IT – a company, which creates innovative, intelligent and easy-to-understand automotive solutions. Last year awarded as the fastest growing technology company in Central Europe, we are excited to gather a motivated team, which would grow together with us.

Our team is currently looking for a Customer Support Specialist, to join us in an adventures journey in a mission to improve daily drivers’ routine.


If you are interested in joining our team, we invite you to take a look into your main responsibilities:

  • Managing a fast-paced queue of customer support operational requests, prioritize requests according to business impact, and drive to appropriate completion dates;
  • Providing timely and accurate customer feedback: Helpshift, Social channels, Sales channels (Amazon/eBay);
  • Handling customer technical support cases through email and live chat submission;
  • Understand the customer's needs and business context to provide outstanding support and maintain high customer's satisfaction;
  • Replying to clients' comments or app reviews (for example, in Amazon or Ebay);
  • Troubleshooting technical issues – forwarding information to related parties;
  • Collaboration with colleagues on other tasks related to customer support;
  • Testing and evaluating new technologies of OBDeleven products;
  • Showing your innovative side by identifying areas for process improvement and optimization;
  • Identifying and escalating issues or areas of concern for department performance to the appropriate supervisors, and develop and implement strategies to address those issues or areas of concern;

What we expect

  • Willingness to learn new skills;
  • Ability to multi-task;
  • Excellent written communication skills;
  • Ability to communicate with clients in a polite and professional way;
  • Excellent time management skills;
  • Fluent in English (other languages would be an advantage)
  • Professional Bachelor’s or Bachelor’s degree in automotive, technology or related subject, or equivalent combination of education and work experience (might be a final year student, who can work full-time);

What we offer

  • A challenging and enthusiastic team of fast-moving professionals;
  • Flexible working hours and remote work opportunities;
  • An environment focused on employee well-being: ergonomic desks, snacks, games, team-building activities, workations and etc.;
  • Opportunities for personal and professional development with a yearly training budget included;
  • An attractive compensation package with annual performance reviews;
  • Gross salary starting from 1000€ Eur/month (depends on your experience);
  • A modern office based in the city center;

You may have a basic understanding about car electric control units and be passionate about cars. Previous experience in automotive industry, customer service or product support is also a plus.


Confidentiality guaranteed. Only selected candidates will be informed.

Salary

From 1000 €/mon. gross
UAB OBDeleven
strongest_in_lithuania

UAB OBDeleven

Voltas IT - tai įmonė, kurianti inovatyvias, išmanias ir lengvai suprantamas automobilių diagnostikos ir valdymo sistemas, palengvinančias vairuotojo kasdienybę.
Misija: suteikti galimybę kiekvienam vairuotojui suprasti savo automobilį bei juo pasirūpinti.
Vizija: kurti pažangiausias automobilių diagnostikos sistemas ir diegti inovacijas.