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UAB „Kilo grupė“

Customer Support Specialist (remotely)

Vilnius - UAB „Kilo grupė“

Job description

  • Respond to customer queries in a timely and accurate way.
  • Identify customer needs and help customers use specific features.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements

  • Have few years work experience as a Customer Support Specialist.
  • Excellent writing skills in English.
  • Be familiar with customer service softwares as Zendesk.
  • Dream bigger than you ever did.
  • Never kill the vibe.

Company offers

  • Informal communication. We are not a corporate office, we are digital punks.
  • Many mistakes though never the same mistake twice. We experiment – a lot, since no one has ever done what we are doing.
  • Digital products in the health industry which acquires thousands of daily new customers globally.
  • Feel excited already? It’s our daily emotion.
UAB „Kilo grupė“

UAB „Kilo grupė“

Kilo Health is a global leader in digital health and wellness, with 4+ million users worldwide. As of 2022, we’re the second fastest-growing company in Europe on the FT 1000, second-fastest growing company in Central Europe on the Deloitte Technology Fast 50 list, and the #1 Employer of 2021 on Meet Frank.

We launched in 2013 with a mission to innovate digital healthcare. Fast forward to today, we're a leading company group of over 15 innovative HealthTech products, 550+ colleagues, and offices across 5 European cities.

Our work culture is different - we share a unique mindset to do it all for the people by risking, growing, and taking ownership. No matter if you're outgoing or a homebody, there's always a spot for you on our team.
information about UAB „Kilo grupė“
4058 €
Avg. salary gross
(2.5X higher than LT average)
321
Number of employees
>100 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2478 €
25% earn 2478-3274 €
25% earn 3274-4911 €
25% earn more than 4911 €