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UAB „Dokobit“

Customer Support Specialist

1400-2000 €/mon. Gross
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Net per month
Vilnius - UAB „Dokobit“

Job description

We are the biggest electronic signature solutions provider in the Baltics and Iceland building simple, easy-to-use, and accessible technologies for e-signing and e-identification.

We are looking for one more team member who will help our clients to handle various queries with the potential to grow to sales and account management position.

What you will do:
o Provide exceptional customer service, handle inquiries, provide resolutions
o Assist customers with orders, payments, account and billing questions, complaints, and other similar inquiries
o Collaborate closely with sales and development teams to ensure proper customer service is being delivered
o Gather customer feedback and advocate customer needs/issues cross-departmentally
o Constantly work on improving processes and services

What we expect

o At least 1 year of customer support or related job experience
o Attention to details
o Excellent English and Lithuanian written and verbal communication skills
o Passion for helping people
o A team player
o Good organizational skills, ability to set priorities

What we consider as a plus:
o Job experience in IT company
o Experience with help-desk systems
o Bachelor’s Degree in Communication, Management, IT-related studies or English language

What we offer

o Competitive salary with prospects of increasing
o Brand new Mac for you
o Awesome work environment — delicious coffee, pastries & fresh fruits, Friday lunch, gym, foosball, ping pong & board-games
o Beautiful and comfortable working environment in Užupis, Vilnius
o Parking space for your car
o Friendly and international colleagues

Salary

1400-2000 €/mon. gross
UAB „Dokobit“

UAB „Dokobit“

Dokobit is a fast growing team building simple, easy-to-use and accessible solutions for electronic signing and authentication. As of 2021, we are a part of one of the fastest growing companies in Europe, a Norwegian electronic identity solutions provider Signicat. Being the leaders in the Baltics and Nordics, we don’t intend to stop and are aiming for a market leader position in the entire Europe.

Let’s take our awesome products that impact millions of people and businesses to the next level together!
information about UAB „Dokobit“
4360 €
Avg. salary gross
(2.5X higher than LT average)
66
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 3261 €
25% earn 3261-4130 €
25% earn 4130-5357 €
25% earn more than 5357 €