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UAB „TG LAB“
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Customer Support Specialist

Vilnius - UAB „TG LAB“

JOB DESCRIPTION:

We are „TG LAB“ – a modern and creative IT company with in-depth knowledge in developing and providing online betting solutions, and we are constantly looking for new members to join our big family!

We are different from other IT companies because we specialize in offering quality Sportsbook, Casino, and Poker products to our players and clients, and we cook it up from scratch.

As a customer support specialist, you will:
  • Handle customer queries through Live Chat, email and incoming calls, providing responses in timely manner;
  • Provide general account assistance to customers;
  • Escalate to relevant departments and follow up on the resolution;
  • Assist customers with their KYC procedure, also working closely with the Security team in this matter;
  • Work closely with the Marketing and Security/Payments department;
  • Upsell the Brands promotions;
  • Actively engage customers in the view to increase player activity.

If you are interested in this offer and comply with the requirements written below – we are looking forward for your application!

REQUIREMENTS:

  • Excellent command of spoken and written English;
  • Ability to work both independently and with a team and be accountable for your own work;
  • Strong customer service/communication mentality with first-rate attention to detail;
  • Have high levels of patience and work well under pressure;
  • Have an outgoing personality;
  • Very good problem-solving skills;
  • Good online attitude;
  • Ability to work on shifts (nights shifts are included);
  • University degree is preferable.

ADVANTAGES:
  • Knowledge of sports and/or poker and/or igaming industry;
  • Customer service or call-center experience;
  • Experience/interest in mobile and other innovations;
  • Russian language is an asset.

WE OFFER:

  • Friendly and modern office in the centre of Vilnius;
  • A fair wage consistent to your qualifications;
  • Competitive bonus packages for every team;
  • Regular events and teambuildings in-and-out of the office;
  • Additional health insurance for everyone working in the company longer than 6 months;
  • Additional trainings and motivation programs;
  • Opportunities to build valuable skills, express and implement your ideas and grow your career.

UAB „TG LAB“

We are „TG LAB“ – a modern and creative IT company with in-depth knowledge in developing and providing betting solutions.

We are different from other IT companies because we specialize in offering quality Sportsbook, Casino, and Poker products to our players and clients, and we cook it up from scratch.

High level technologies and solutions for gambling industry, franchise issuing, turnkey gaming solutions – you name it, we’re doing it, and we know it works well, because it’s been field-tested, debugged, and is constantly upgraded and improved.

Currently, we’re providing services for different clients in Canada, Turkey, Cyprus, Lithuania, United Kingdom, and South Africa to name a few.
Information about UAB „TG LAB“
2635 €
Avg. salary gross
(2X higher than LT average)
93
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1664 €
25% earn 1664-2265 €
25% earn 2265-3454 €
25% earn more than 3454 €

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