UAB „Ovoko“

Customer Support Specialist

1100-2000 eur/mon. Gross
Calculate »
Net per month
Online interview
Vilnius - UAB „Ovoko“

Who we are?

Ovoko | RRR.LT is one of the largest online international B2C marketplaces in Europe dedicated to second-hand parts. We are one of the best and leading companies in Lithuania and Baltic states for used car parts sellers' business and inventory management systems. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Proficient written/spoken English
Knowledge of others' languages is an advantage.

We offer

A modern office environment with separate workspaces for teams and plenty of quiet places for specific tasks
Cutting-edge technologies and tools
Flexible working hours and ability to work from home
Personal development and motivation (courses, seminars, certificates, business trips etc.)
Amazing team which you’ll get to know better during team building activities
Chill zone with Xbox, VR and fridge full of snacks to boost your productivity
Own gym located on the premises

Salary

1100-2000 eur/mon. gross

UAB „Ovoko“

‎Ovoko | RRR.LT is a SaaS based marketplace for used car parts sellers. We are one of the best and leading company in Lithuania and Baltic states for used car parts sellers' business and inventory management systems. We have developed a unique product and services for this market by changing how costumers and sellers interact with each other and how the process flows.
By using our software, we enable average Joe to sell world-wide by couple of phone clicks.
The rest is on us - we manage all the money transfers, orders, logistics and all the support client need to become a happy and sustainable used car parts user.
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information about UAB „Ovoko“
3121 €
Avg. salary gross
(2X higher than LT average)
38
Number of employees
500 tūkst.-1 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1906 €
25% earn 1906-2975 €
25% earn 2975-4156 €
25% earn more than 4156 €

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