BetGames is an international developer and distributor of interactive (LIVE) and innovative gaming products for betting business (B2B). Our games combine traditional betting with popular lotteries and table games and are simple enough for players to easily catch on to the idea.
BetGames company became a pioneer in 2012 and has been increasing in popularity ever since thus becoming a market leader. Our services are used by online and land-based betting operators worldwide in more than 45 countries.
Your responsibilities in this role
We are looking for motivated customer support specialist as the first point of contact for customers seeking technical assistance over email
Your main responsibility will be to provide customer support and solve and/or escalate issues and incidents on daily basis
Perform daily monitoring activities
Be willing to grow
By joining us you will
Be a part of rapidly growing international company with western attitude
Have a space to implement your own ideas and grow as a professional
Work in modern office building in central location in Vilnius
Free parking space nearby
Have good working conditions in a friendly environment
Have flexible remote work opportunities
Be compensated with salary matching your competence and skills
Have a possibility to GET IT TRAININGS and later move to DEVELOPER or QA specialist position within company (though your motivation and potential are essential to make it happen)
Internal and external training, learning platform as well as conferences
Health insurance (after trial period)
A limit for flexible benefits in a digital market place (after trial period)
Netto salary range from 650 EUR
Our expectations
Experience in IT helpdesk or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Excellent communication skills
Ability to work in a fast-paced, customer-focused, dynamic environment
Ability to work night shifts and/or on weekends/holidays
Team player attitude with proactive focus on quality
Good problem-solving skills
Exceptional attention to details
Good written and verbal communication skills in Russian, English and Lithuanian
By participating in the competition for this position, you understand and agree that UAB “TV Žaidimai” will store and process your personal data provided by you in accordance with the procedures laid down by law.