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UAB „TV ŽAIDIMAI“

Customer Support Specialist (33 hours per week)

From 900 €/mon. Net
Vilnius - UAB „TV ŽAIDIMAI“

About us

BetGames is an international developer and distributor of interactive (LIVE) and innovative gaming products for the betting business (B2B) with more than 300 people. Our games combine traditional betting with popular lotteries and table games and are simple enough for players to easily catch on to the idea.

More recently, we started reinventing live entertainment (again) by launching a brand new live sports vertical. BetGames became a pioneer in 2012 and has been increasing in popularity ever since, thus becoming a market leader. Our services are used by online and land-based betting operators worldwide in more than 45 countries.

Your responsibilities in this role

We are looking for a motivated Customer Support Specialist as the first point of contact for customers seeking technical assistance over email. Your main responsibility will be to provide customer support and solve and/or escalate issues and incidents on daily basis as well as perform daily monitoring activities.

Our expectations

  • Ability to work night shifts and/or on weekends/holidays
  • Experience in IT helpdesk or other customer support role
  • Good written and verbal communication skills in English, Russian and Lithuanian
  • Good problem-solving skills
  • Excellent communication skills
  • Exceptional attention to details
  • Team player attitude with proactive focus on quality
  • Understanding of computer systems, mobile devices and other tech products
  • Ability to work in a fast-paced, customer-focused, dynamic environment

By joining us you will

  • Work in a rapidly growing international company with a western attitude
  • Work in a modern office building in a central location in Vilnius and have free parking space nearby
  • Get flexible remote work opportunity
  • Get 3 additional days to your annual vacation
  • Get health insurance (after trial period)
  • Have a possibility to use leisure zone and gym in the office
  • Get internal and external trainings as well as conferences
  • Have a possibility to get IT trainings and later move to Developer or QA specialist position within company (though your motivation and potential are essential to make it happen)
  • Salary range that starts at 900 EUR net (before individual pension fund payment)


By participating in the competition for this position, you understand and agree that UAB “TV Žaidimai” will store and process your personal data provided by you in accordance with the procedures laid down by law.

Company offers

Work life balance

Flexible work hours Remote work possibility Extra paid vacation

Health

Health insurance

Office

Table football Ping pong Free snacks Bicycle storage Shower

Transport

Free parking

Other

Frequent training

Salary

From 900 €/mon. net
UAB „TV ŽAIDIMAI“

UAB „TV ŽAIDIMAI“

information about UAB „TV ŽAIDIMAI“
4142 €
Avg. salary gross
(2.5X higher than LT average)
109
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2324 €
25% earn 2324-3637 €
25% earn 3637-5168 €
25% earn more than 5168 €

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