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UAB „Ordoline“

Customer Support - Team Leader

1700-2000 €/mon. Net
Vilnius - UAB „Ordoline“

Job description

Administration and improvement of customer data system
Management of information related to treatment plans, ensuring GDPR requirements
Quick, professional and accurate response (by email and / or verbally) to all customer and medical inquiries associated with provided services
Ensuring smooth and effective communication with customers in Lithuania and abroad
Creation of International Customer Care Centre, training and on-boarding of new team members, competence development
Development of Customer Service Standard, systematization and analysis of incoming data
Creation of processes that would improve customer service quality in Lithuania and foreign countries

Requirements

  • You have higher education (medical education in the field of dentistry will be considered as an advantage)
  • have work experience in customer service for at least 3 years
  • You are confident, you actively look for information and able to make decisions quickly
  • You have great Lithuanian and English skills (Russian language would be considered as an advantage)
  • You are communicative and open for new experiences
  • You are able to perform multiple tasks at the same time, able to manage your time and set priorities
  • You have good computer skills (MS Office programs)
  • You are attentive to detail
  • You are willing to take personal responsibility for assigned tasks

Company offers

Other

Discounts for company products/services Frequent training

Salary

1700-2000 €/mon. net
a dynamic job in an organization which rapidly grows and expands into international markets
  • attractive salary: 2EUR (gross) before taxes plus bonus
  • additional discounts for our production and services for you and your family members;
  • professional challenges and continuous improvement
  • a balanced and friendly team, environment which welcomes new ideas

Your confidentiality is guaranteed. We will inform only those candidates, who have successfully passed to the next selection stage.
UAB „Ordoline“

UAB „Ordoline“

Ordoline () is a fast-growing manufacturer of removable orthodontic devices. Our mission is to help dentists treat even most complex cases of teeth misalignment with our advanced, next-generation clear aligners. We are a team of professionals focused on creation of high-quality treatment plans and development of educational programs for doctors.
We strive to provide the best-in-class teeth straightening solution that is not only highly effective but also comfortable and convenient. We believe that clear aligners are the future of orthodontics and the best choice for a healthy and beautiful smile. There are no teeth we cannot straighten. Join us.
information about UAB „Ordoline“
2661 €
Avg. salary gross
(75% higher than LT average)
55
Number of employees
50-100 tūkst. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1520 €
25% earn 1520-1985 €
25% earn 1985-2800 €
25% earn more than 2800 €