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Niko Technologies OU
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Customer support

700-1000 eur/mon. Net salary
Vilnius - Niko Technologies OU

Job description

FinTech Company is looking to hire a Full-Time
Customer support operator with competence in English and German

The company needs highly-qualified Customer support operators who will cater to clients from Germany and Italy (or clients speaking German and Italian).
Become an integral part of a rapidly-growing company offering safe employment for professionals of your level.
If you are ready to work in the field of finance and the latest technologies; help people to study this world in detail and get successful experience in this field, you have everything we are looking for.
It’s about time for you to join our team of real pros.
It is you we are waiting for!

Requirements

  • Competence in English and German;
  • Bachelor's degree in Computer Science issued by an accredited college or university;
  • Experience in working with clients (support, account manager, etc.);
  • Ability to deliver the highest quality services;
  • Hands-on experience with CRM systems;
  • Experience in IT is welcomed;
  • Strict attention to detail;
  • Positive attitude;
  • Experience in creating reports.

Competence in Italian would be an advantage.

Responsibilities:
  • On-time addressing customer questions;
  • Control and monitoring of all changes associated with the products;
  • Detection of errors and problem areas of the customer service process;
  • Customer base management in the CRM system;
  • Answering phone calls from clients in a timely manner;
  • Providing consistent and excellent customer service experience;
  • Address customer service needs depending on clients’ descriptions. This can include (but is not limited to) the following tasks: Composing Emails, Scheduling Live KYC Verifications, Accepting KYC docs, Requesting Additional Information, and Answering 1st Level Support Questions.

We offer

  • The globally-oriented company with better career prospects;
  • Highly-professional, challenging and motivating work environment;
  • The opportunity to participate in viable projects and upgrade your professional skills;
  • More chances to step up;
  • One of the coolest work spaces ;
  • 5-day working week (Mon - Fri), 8 hours a day;
  • Competitive salary and bonuses. The salary depends on professional skills, experience and is determined by the results of the interview. We are ready to discuss it individually, please specify your wishes.

Open up new horizons and be part of the future with us!

Salary

700-1000 eur/mon. net salary

Niko Technologies OU

Niko Technologies is a new-age FinTech company that develops blockchain-based payment solutions for e-commerce, wholesale and retail businesses. We offer a comprehensive toolkit for smooth online payments, cost-efficient currency exchange and smart fund management.

The company has built a number of successful blockchain projects which greatly accelerated payment processing, cut down payment fees and simplified payment processing.

We cordially invite you on board as a full-on part of an IT company moving forward in the field of blockchain technologies. Join our pro team to implement innovative projects bearing on further FinTech development.