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UAB „BESK“

Customer Support Wizard

From 700 €/mon. Net
Vilnius - UAB „BESK“

Job description

We are looking for a Customer Support Specialist to work from Kaunas or Vilnius to help answer customer queries, rapidly solve problems, and help users operate on our platforms. The role requires to keep up speedy and clear communication with users who are experiencing issues, coordinating problem-solving tasks, and timeline with the tech & operational departments.

Responsibilities:
Ability to maintain a professional attitude and a friendly tone with platform users and colleagues during shift hours;
Solve client issues regarding registration, money deposit/withdrawal requests, placing and executing trades;
Noting bugs and making suggestions to the tech department on how to improve operational flow and efficiency;
Implement standardized problem-solving algorithms and follow-up on issue resolution;

Requirements

Understanding of the cryptocurrency market and key blockchain concepts;
Ability to work flexible hour shifts and be on-demand during peak activity periods;
Basic skills in time management and Microsoft Excel, Word, etc. are required;
English language proficiency is a must. Other languages give bonus points to candidates;
Candidate should be self-motivated, reliable, trustworthy, able to critically think, respond in a timely fashion and remain calm in chaotic situations;

Company offers

If you are willing to work in a fast-changing environment and are a believer in blockchain technology send us your application and we will definitely consider your offer. The cryptocurrency and blockchain market has a lot of potential and numerous career advancement opportunities for the willing.
Location: Kaunas, Vilnius
We might just be the perfect match for you! Apply today and start ASAP!
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Salary

From 700 €/mon. net
UAB „BESK“

UAB „BESK“

Besk, UAB is an IT software development and consulting company operating in a global market with local offices in Vilnius & Kaunas, Lithuania. We have a unique combination of know-how and competences to operate in fast emerging Blockchain and Fintech industries. Having the brightest and top talents in our team we are focused and dedicated to delivering razor-sharp and effective solutions for complex business problems. We incorporate the best of development, design, marketing and consulting. We use our unique synergies to:

  • Build powerful, easy-to-use websites, apps, and systems that propel our client business and equip them with a competitive advantage.
  • Design complex marketing solutions that stand out from the competition and push products to the front of customers’ wish lists.
  • Formulate and implement advanced financial, operational, and product strategies to secure a prosperous future for our clients.
information about UAB „BESK“
2577 €
Avg. salary gross
(69% higher than LT average)
29
Number of employees
100-200 tūkst. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 1541 €
25% earn 1541-2361 €
25% earn 2361-3212 €
25% earn more than 3212 €