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UAB „Elektroninio verslo sistemos“

Klientų aptarnavimo vadybininkas - Ecommerce Customer Service and account manager (US market)

1600-2500 €/mon. Gross
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Net per month
Vilnius - UAB „Elektroninio verslo sistemos“
The 4Coast Design team is currently looking for a customer service manager who will be responsible for order processing and communication with customers to address their issues and resolve them.

We promise extremely interesting and dynamic job and full support on all levels. Your progress and contribution will be recognized and you will grow together with the company. Let's talk !

Job responsibilities:

Providing customer service through phone, e-mail in a timely and accurate manner;
Contacting suppliers, vendors and delivery companies by phone and email;
Ensuring that customers issues, concerns, and/or questions are resolved both promptly and thoroughly;
Meeting Amazon performance metrics;
Managing orders in internal order management system ;
Being initiative to meet the customers and the company’s expectation.
NO cold calling or sales over the phone;

Working schedule: Monday - Thursday From 16.00 till 01.00 , Friday 14:00 - 23:00.
Working hours is a subject of negotiation and a slight flexibility in some cases is possible.

Required:

Fluent speaking English (communication with native speakers in USA);
Good communication skills;
Good computer skills;
Ability to work independently as well as in a team;
Fast learning and multitasking skills;
Critical attention to details;
Taking initiative, willingness to get things done and take responsibility.

work experience in sales or customer support - advantage;
work experience with Amazon or other marketplace - big advantage.

We offer:

Full learning process;
Unique experience with biggest eCommerce US market;
Interesting and responsible job;
Comfortable office in Vilnius center (Konstitucijos ave.);
Prepaid parking space for your car or taxi after working hours;
Bonus system;
Friday lunches;
Dynamic working environment;
Good company‘s climate and amazing team;
Growing company and clear career perspectives;
Ability to lead the customer service department or/and Amazon team.

Salary

1600-2500 €/mon. gross
salary range is for the trial period Additional bonus system will be offered. Salary will be updated after the trial period based on the results reached.

Final offer depends on experience, competence, practical task results and will be provided after interview. Final offer salary might be both lower or higher than the provided range.

Interested in this position but think you worth more? Apply and we will discuss !!
UAB „Elektroninio verslo sistemos“

UAB „Elektroninio verslo sistemos“

Elektroninio verslo sistemos vysto įvairius
elektroninės komercijos projektus
Europos, Azijos ir JAV rinkose. Darbas su JAV projektu 4CoastDesign.

4CoastDesign specializes in selling luxurious home and furniture products across US market. We represent 100+ of well recognized brands and offering more than 300 thousands of products with annual sales 5+ millions USD.
information about UAB „Elektroninio verslo sistemos“
1818 €
Avg. salary gross
(19% higher than LT average)
10
Number of employees
300-500 tūkst. €
Revenue 2022 y.