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UAB „ALLIANCE RECRUITMENT“

German Speaking Customer Service Specialist

From 1200 €/mon. Gross
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Net per month
Vilnius - UAB „ALLIANCE RECRUITMENT“

Job description

  • Responsible for building good relations with internal and external customers, and for ensuring all customer service activities are in alignment with our Service Level Agreements (SLA);
  • Responsible for delivering on a broad spectrum of customer support activities, including delivering all orders as executable to Transport Management, issue billing documents, manage return handling and diversion handling;
  • Responsible for delivering excellent customer service to meet the requirement of the customer, and within your team develop and implement solutions to increase customer satisfaction;
  • Communicate solutions to customers and diligently follow up on complaints using the appropriate tools;
  • Be a role model of Yara’s culture where health, environment, safety and quality are a top priority, including Yara’s Corporate social responsibility and code of conduct.

Requirements

  • The right candidate puts the customer first and is passionate about delivering value. A supportive and collaborative team player that assumes responsibility and ensures diligent execution of all tasks;
  • Fluent/native in English, in addition to good/native in German;
  • Ability to establish trust and build strong relationships with internal and external customers;
  • Excellent communication skills and a true team player;
  • Relevant successful operational experience from Customer Service within Supply Chain would be considered as an advantage.

Company offers

Yara offers a dynamic job where you play an important role for developing your work environment, while having international and business exposure, exciting opportunities and great colleagues. Yara’s business requires cultural awareness and a global mindset. If you would like to work in a professional and international business environment we look forward to receiving your application.

Salary

From 1200 €/mon. gross
UAB „ALLIANCE RECRUITMENT“

UAB „ALLIANCE RECRUITMENT“

Alliance for Recruitment yra didžiausia personalo atrankos kompanija Baltijos šalyse pagal sėkmingai įdarbintų kandidatų skaičių, atrankos konsultantų skaičių ir augimo tempą. Esame tiksliai ir greitai dirbanti atrankos ekspertų komanda su patirtimi skirtingose verslo srityse.

Alliance for Recruitment is the largest recruitment consultancy in the Baltics measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.