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UAB „Maina & Co“

HEAD OF CUSTOMER SERVICE

2000-3000 eur/mon. Gross
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Net per month
Online interview
Kaunas - UAB „Maina & Co“

WHO WE ARE?

The Coffee Friend Group is a leading specialized coffee and coffee appliances retailer operating in Europe with a wide network of retail stores and online shops. We are customer centric and highly oriented in extraordinary sales experience. Clients trust us for our offer of carefully selected, high-quality production and pleasant shopping experience.

To join our team we are looking for a new talent whose main responsibility will be to manage and continually improve the Customer Service experience for “Coffee Friend” customers to ensure “Coffee Friend” remains a leader in the coffee industry. If you know how to make clients happy - we need you!

WHAT YOU WILL DO:
  • Review and update current customer service roadmap;
  • Create effective client support procedures, policies and standards;
  • Create a dashboard to monitor customer service performance;
  • Increase NPS from current 88 to 92;
  • Analyze CRM, suggest and implement improvements;
  • Prepare a training material for new employees.

WHAT WE EXPECT:

  • Knowledge and experience in how to achieve an exceptional customer service;
  • Working experience in e-commerce or contact service center;
  • Great communication, leadership and change management skills;
  • Fluent English language skills;
  • Excellent strategic thinking, decision making, result-oriented skills;
  • Proactivity: you bring your ideas to life. You don’t just think - you do;
  • “Going the extra mile” attitude.

WHAT WE OFFER:

  • Great microclimate - a young, ambitious and results-oriented team (Friday’s celebrations, internal events, team buildings, flexible working hours);
  • Extra attention and benefits for the employee in case of important life events;
  • Experience working in a fast growing international company. We will teach you everything you need to know about e-commerce business, sales and operations;
  • Personal and professional development: books, conferences and individual mentorship by the CEO;
  • Discounts for our products so that you can enjoy top-notch coffee not only in the office, but also at home;
  • Opportunity to try, taste and enjoy coffee as much as you want. Because behind every successful person there is a substantial amount of coffee.

Do you want to contribute to the coffee culture development in Europe?

Join our team where we work to make all the best moments of life to be flavored with fresh, high quality coffee!

Salary

2000-3000 eur/mon. gross
Plus performance-based annual bonus. Salary is provided preliminary and may be adjusted according to the candidate's competencies.

UAB „Maina & Co“

„Kavos Draugas“ – tarptautinis kavos ir kavos aparatų mažmeninės prekybos tinklas, veikiantis Europoje pagal specialiai kiekvienai rinkai sukurtą vietinį vardą. Mes orientuojamės į išskirtinę pirkimo patirtį ir aukštos kokybės produkciją.

Detaliau: www.Kavosdraugas.lt
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information about UAB „Maina & Co“
1419 €
Avg. salary gross
(1% higher than LT average)
103
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1025 €
25% earn 1025-1243 €
25% earn 1243-1727 €
25% earn more than 1727 €

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