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UAB „FESTO“

Head of Customer Service Support team

From 1700 €/mon. Gross
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Net per month
Kaunas - UAB „FESTO“

Your role

As a Head of Customer Service Support team, you will be overseeing day-to-day operations of the team, committing to the leadership principles of Festo, focusing on the development of employees and monitoring their individual performance to ensure quality and efficiency.
Regular communication with Service Requestors will be a part of your daily business: from maintenance of professional relationships with existing customers to handling of incoming requests for shared service scope development.
You will be in charge of workforce planning, resource management and task delegation. Furthermore, you will communicate company goals and policies to the employees, as well as ensure general adherence to company rules and standards. Position reports to the Head of SSC Sales.

Your responsibilities:

  • Setting clear team goals and ensuring they are aligned with company’s strategy
  • Doing regular employee performance evaluation and reviewing KPIs to achieve efficiency
  • Transitioning and developing new shared services within the team as well as maintaining the existing ones (ensuring SLAs are realized)
  • Conducting structured feedback exchange with Service Requestors
  • Hiring and onboarding new employees
  • Creating a healthy and motivating work environment

Your qualifications

  • At least 2 years of working experience in a leading position
  • Willingness to take responsibility for building and developing a team
  • Ability to inspire and motivate team members effectively
  • Strong customer relationship management and representation skills
  • Critical thinking and process management skills
  • Self-motivation and high-quality standards
  • Fluent in spoken and written English

Nice to have:
  • Work experience in Shared-Service Center

We offer

  • Valuable work experience in a growing international company
  • German business culture based on punctuality and planning
  • Extensive introductory training
  • Technologies allowing efficient and smooth work
  • Helpful and friendly colleagues
  • Support and mentoring from a leader, working under the Leadership Culture principles
  • Comfortable work conditions and a package of employee benefits

Our privacy policy for applicants’ personal data can be accessed on our Festo Lithuania website in the section Career at Festo.

Salary

From 1700 €/mon. gross
(quarterly bonuses might be paid to the salary, depending on the results achieved)
UAB „FESTO“

UAB „FESTO“

Festo – vokiško kapitalo bendrovė, globali automatizavimo technologijų lyderė, įkurta 1925 m. Tai šeimos verslas, už kurio vairo stovi jau trečios kartos lyderiai. Šiandien Festo vienija daugiau nei 20 tūkstančių darbuotojų visame pasaulyje, daugiau kaip 60-yje valstybių.

Festo Lietuvoje veikia kaip verslo paslaugų ir kompetencijų centras. 1992 m. įkurtame Kauno padalinyje šiuo metu dirba daugiau kaip 600 darbuotojų. Pastaruosius penkerius metus auga ne tik specialistų, bet ir teikiamų paslaugų skaičius.

  • Pardavimų skyrius atstovauja Festo produkciją Lietuvos rinkoje.
  • IT, inžinerinių, finansų, pardavimų ir verslo asistavimo paslaugų centrai savo kompetencijomis prisideda prie Festo grupės įmonių veiklos įvairiose šalyse.

Toks platus spektras reiškia, kad galėsi tobulėti ir augti - tiek horizontaliai, tiek vertikaliai.
Puoselėdami tradicijas, rūpinamės tiek klientais, tiek savo darbuotojais bei jų kompetencijomis. Kiekvieno svarbą organizacijoje užtikriname vadovaudamiesi bendromis vertybėmis, kurios mus lydi kasdieniuose darbuose, tiksluose ir tarpusavio santykiuose.

Mes esame Festo, ir mes sakome, kad prisijungdamas prie mūsų komandos, tu ne tik atrasi savo potencialą, bet ir galėsi jį visiškai išnaudoti. Mes palaikysime tave kiekviename žingsnyje, suteikdami galimybes ir įrankius, jei tik turėsi noro ir dėsi pastangas. Say you can? Then take it forward!
information about UAB „FESTO“
609
Number of employees
20-30 mln. €
Revenue 2022 y.