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UAB "Littelfuse LT"
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IT HELPDESK ANALYST

Kaunas - UAB "Littelfuse LT"

About the job:

Currently we are looking for an IT Helpdesk Analyst to join our growing IT Helpdesk team in Kaunas to provide first line support for global IT users by phone and email as well as resolve incoming requests whenever possible. In this position you will maintain IT Knowledge Base, perform initial troubleshooting and dispatch requests to other support groups.

Responsibility:
  • Monitor incoming IT incidents and service requests, alerts: by phone, email, support tools or in personal
  • Perform initial incidents troubleshooting and resolve if possible according Knowledge Base or dispatch to respective support groups
  • Process further requests under Tier1 queue (local IT support).
  • Maintain IT Knowledge Base
  • Participate in IT projects, delivering new IT services globally

About you:

  • Degree in IT or 1 year of similar job experience
  • Fluent German and English language skills
  • Knowledge of system principles, theories, concepts and technologies
  • Customer focus, quick decision making under pressure, inter-team collaboration
  • ITIL backgrounds
  • Ability to travel up to 5% in Europe

Beneficial skills:
  • Key IT systems knowledge:
  • Windows server & client OS, AD

We offer:

  • The possibility to work in an exciting and challenging industry
  • Professional development opportunities to expand your knowledge through cross-functional collaboration and training experience
UAB "Littelfuse LT"

UAB "Littelfuse LT"

„Littelfuse“ gamykloje Kaune, darbuotojai kuria bei gamina įvairius daviklius, galios valdymo įrenginius ir jutiklių komponentus didžiausiems automobilių gamintojams visame pasaulyje.
„Littelfuse“ centrinė būstinė yra įsikūrusi Čigagoje, Ilinojaus valstijoje (JAV). Jos šaknys siekia 1927 m. Bendrovė veikia daugiau nei 15 šalių ir turi apie 12 tūkst. darbuotojų visame pasaulyje. 2017 m. „Littelfuse“ metiniai pardavimai siekė 1,2 milijardo JAV dolerių. Lietuvoje bendrovė veikia nuo 2012 metų, kuomet įsigijo švedų kapitalo įmonę „Accel elektronika“.
Littelfuse (NASDAQ: LFUS) is a global manufacturer of leading technologies in circuit protection, power control, and sensing. Sold in over 150 countries, our products are found in automotive and commercial vehicles, industrial applications, data and telecommunications, medical devices, consumer electronics, and appliances. Our 12,000 worldwide associates partner with customers to design, manufacture, and deliver innovative, high-quality solutions, for a safer, greener, and increasingly connected world—everywhere, every day. Learn more at Littelfuse.com.

Informacija apie UAB "Littelfuse LT"
823
Darbuotojų skaičius
30-50 mln. €
Pajamos 2016 m.
Vadovas: Aidas Kučys

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