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UAB "Littelfuse LT"
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IT HELPDESK ANALYST

Kaunas - UAB "Littelfuse LT"

About the job:

Currently we are looking for an IT Helpdesk Analyst to join our growing IT Helpdesk team in Kaunas to provide first line support for global IT users by phone and email as well as resolve incoming requests whenever possible. In this position you will maintain IT Knowledge Base, perform initial troubleshooting and dispatch requests to other support groups.

Responsibility:
  • Monitor incoming IT incidents and service requests, alerts: by phone, email, support tools or in personal
  • Perform initial incidents troubleshooting and resolve if possible according Knowledge Base or dispatch to respective support groups
  • Process further requests under Tier1 queue (local IT support).
  • Maintain IT Knowledge Base
  • Participate in IT projects, delivering new IT services globally

About you:

  • Degree in IT or 1 year of similar job experience
  • Fluent German and English language skills
  • Knowledge of system principles, theories, concepts and technologies
  • Customer focus, quick decision making under pressure, inter-team collaboration
  • ITIL backgrounds
  • Ability to travel up to 5% in Europe

Beneficial skills:
  • Key IT systems knowledge:
  • Windows server & client OS, AD

We offer:

  • The possibility to work in an exciting and challenging industry
  • Professional development opportunities to expand your knowledge through cross-functional collaboration and training experience

UAB "Littelfuse LT"

Littelfuse began as a fuse manufacturer in 1927 with a singular focus on developing and manufacturing devices that protect electronics. Throughout our history we have delivered inspired solutions to companies all over the world. Today we are the global leader in circuit protection - delivering the right answers through a powerhouse of applied expertise, strong relationships and the most extensive product portfolio in the industry and offices in over 30 locations with more than 10 000 employees.
In Lithuania we have more than 780 employees and manufacture advanced electromechanical products, primarily sensors and switches used in the automotive industry. Its products are grouped into four main categories: solar sensors, belt-buckle switches, water in fuel sensors and steering wheel switches.
These products are being sent to the new car manufacturing plants in 5 continents: Europe, Asia, North and South Americas, Australia. Our clients are such a car manufacturing companies as BMW, DAIMLER (MERCEDES), VOLVO, OPEL, GENERAL MOTORS, PEUGEOT, CITROEN, MASERATI and etc.
Informacija apie UAB "Littelfuse LT"
780
Darbuotojų skaičius
30-50 mln. €
Pajamos 2016 m.
Vadovas: Aidas Kučys

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