MECHANICAL ENGINEER
Kaunas
6 days ago
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IT Service Desk Support Analyst (Danish)
1570-2290
€/mon.
Gross
Net per month
Vilnius
- HR factory
WHAT YOU WILL DO:
- Provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk;
- Drive the increase of the number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing documentation;
- Monitor internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams;
- Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests;
- Drive forward the continuous improvement of the global teams by promoting change and propelling service improvements;
- Create and update procedures/checklists as well as support documentation.
WHAT WE EXPECT FROM YOU:
- Solid level of English language;
- Danish language skills B1 Level or above;
- Strong motivation to learn and work in an Advisers’ role;
- Analytical skills and a high level of accuracy and attention to details;
- Ability to work with complex work situations;
- Willingness to assist and support your colleagues in a daily work;
- Preference to work within a team;
- Relevant work experience would be a great benefit.
WHAT WOULD YOU GET:
- Personal and professional development;
- Dynamic and modern office environment;
- Career perspectives in a fast growing organization;
- Third pillar pension fund;
- Additional days of leave;
- Private health care insurance plan;
- Training opportunities.
Salary
1570-2290 €/mon. gross
HR factory
HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. The company operates in Lithuania, Estonia, and Germany.
Our client- Danske Bank Lithuania is strategic unit, providing finance, IT and global business services to serve our customers worldwide. They are on a journey to push the banking boundaries and make constant improvements in how to operate. Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
Our client- Danske Bank Lithuania is strategic unit, providing finance, IT and global business services to serve our customers worldwide. They are on a journey to push the banking boundaries and make constant improvements in how to operate. Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.