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IT Service Manager

Vilnius - Telia

Mes esame

Right now, we are looking for an IT Service Manager to join our team.

My name is Jūratė Grigoraitė and I am leading Common Service Order Management (SOM) team within Telia IT. The team is responsible for development, delivery, maintenance and operations of the Common SOM solutions and applications delivered through in-house and external partners. Our platform and applications orchestrate successful Telia customers’ order fulfillment for entire Telia Group.

Your next opportunity?

As a member of my team you will hold E2E responsibility for service we provide to our customers both from Development and from Operations side. The Service Order Management team is currently undergoing major consolidation across Nordic and Baltic countries, so you as an IT Service Manager will be at a center of this activity, focusing on supporting a new support organization set up while still maintaining the highest quality across our installed base.

Other responsibilities:

  • IT Service Management process set-up
  • Roadmap and Life Cycle Management execution for service and driving the initiation (i.e. service assurance & new applications onboarding onto global tools, security by design requirements, etc.)
  • Purchase Order handling for both development and maintenance
  • Delivery and operational reporting
  • Managing internal deliveries where PM is not present
  • SLA, OLA agreements with business
  • Service reviews with vendors
  • Priority Controls
  • Service support and development quality management
  • Release/deployment quality management

Who are you?

Besides technical Service Management skills, key success factors in this position is excellent network and cooperation skills and ability to build good relationship with business and IT stakeholders, both locally and globally.

Your Experience and Personality:

  • 3+ years in Service Management leading position
  • University degree in IT or related field
  • Previous experience in setting up new L2, L3 support organization (significant advantage)
  • ITIL experience or certification (ITIL4 is an advantage)
  • Experience from enterprise environment
  • Self-organized and structured
  • Motivated, easy going with "can do" attitude
  • Great communication skills
  • Fluent in English

What will you find at our home?

You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 3000 Eur (gross) to 4500 Eur (gross) plus annual bonus which varies depending on your performance and Telia's results. Besides for each employee Telia has additional employee benefit package which includes:

  • Health insurance and pension plans;
  • Various Telia and partners discounts and offers;
  • Additional vacation days;
  • Flexibility that enables work-life balance;
  • Chance to grow both personally and professionally with our internal programs;
  • Open, relaxed and fun working environment;
  • +19 000 awesome colleagues across Nordic & Baltics.

New ways of working. We really care about people, so in response to the current situations in the country we will invite selected candidates to virtual interviews. We are also ready to fulfill all the necessary conditions to ensure successful work from home, including a technical gear delivery, onboarding process, trainings and more.


For questions regarding this position, please contact Jūratė Grigoraitė,

Welcome to Telia - Home to your next big opportunity!


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
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